8×8.com Call Tracking Review

Every day, the presence and future of commercial communications are being transformed by 8×8. The company integrates phone, video, chat, contact center, and enterprise-class API solutions into one global, secure, dependable cloud communications platform. This way, people are more connected and productive no matter wherever they are.

The most outstanding data security, privacy, and compliance standards, as attested by third-party security and compliance certifications, are used by 8×8 to safeguard your company. A constant end-user experience over unstable networks is provided by the platform and patented technology of 8×8, which is backed by an end-to-end SLA that addresses both uptime and call quality. The capacity of 8×8 to collect and analyze data from all your communication touch points—from call activity reporting to AI-driven speech analytics and virtual agents—provides unique insights that promote productivity gains, cost reductions, and revenue development.

1

8×8.com: Price Score

Find the best price

All pricing packages include free setup, no binding contracts, customized onboarding, data import, limitless training, and support via email, phone, or live chat. 8×8 offers three different plans, starting with $15, including reporting, message notifications, invoicing, project and customer management, and more.

Top call tracking solutions
Calltracking metrics
VS
Callrail
VS
8×8
Inbound Call(per minute)
$0.27
VS
$0.05
VS
X
Outbound Call(per minute)
$0.29
VS
$0.05
VS
x
Phone Number(per line)
$1.50
VS
$3.00
VS
x
Voicemail(per minute)
$0.002
VS
$0.003
VS
x
Min price(per month)
$39.00
VS
$45.00
VS
$15
2

8×8.com: Meta Rating

Check what people say about 8×8

8×8 has already gained the trust of many. Having 11 years of experience, it already has more than 600 global customers and eight global data centers. Among other awards, it has been named The Cloud-Based Solution of The Year. Check out its official webpage to learn more.

3

8×8.com: Features and Integrations

By using 8×8 features, teams can learn how certain marketing and sales initiatives work so that they may steer marketing budgets away from ineffective programs and toward successful campaigns sooner. 8×8 integrations with platforms like Google Analytics, DoubleClick, Salesforce, and others produce a comprehensive picture of each visitor, lead, and client.

  • Business Continuity Planning
  • Cloud Migration
  • Collaboration & Mobility
  • Customer Experience Enhancement
  • Office Communications
  • Sales and Customer Service
  • Security & Authentication

To provide agents with quick insight into what is occurring during conversations, the conversation analytics feature captures, transcribes, and analyzes calls in real time. The platform precisely evaluates conversions, lead quality, and your team’s phone abilities using pre-built, sophisticated voice recognition technology and call indication analysis.

  • Google Workspace
  • Freshdesk
  • Salesforce
  • Okta
  • Zendesk
  • HubSpot
  • Azure
  • Domo
 
4

8×8 is currently serving 389 companies, 90% of which are situated in the United States and 10% in Canada. These companies represent different industries, such as automotive, construction, hospital & health care, consumer services, and medical practice.

8×8 market share in the call-tracking software segment is roughly 0.3%. In this category, other significant and rival goods include: CallRail, Marchex, and VisualVisitor. 

5

8×8.com: Similar Solutions

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You can follow a customer’s journey using 8×8, starting from the first click, finishing with a conversion, and everywhere in between. You can assemble user-friendly and incredibly informative reports by employing intuitive call reporting. Thanks to call recording and caller information, a lot of data is available to boost the leads and speed up their journey. Before, during, and after calls, short notifications through email or text messages will provide the latest updated information on the lead.

7.4 Total Score
8x8 review score

Solid tool for agencies

7.8Expert Score
Value for money
8
Ease of use
8
Features and integrations
9
Customer support
6
6.9User's score
Value for money
6.8
Ease of use
6.5
Features and integrations
6.7
Customer support
7.6
PROS
  • Easy-to-use interface
  • Ability to assign one phone number for different channels
  • Reasonable rates
CONS
  • Clunky and limited reporting
  • Frequent crashes or freezes
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Lisa Thompson

Lisa Thompson

After five years as a copywriter, I have acquired extensive knowledge to share with the public. I continually search the internet for the most effective call tracking solutions.

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