Nextiva is a well-known platform for call marketing optimization connecting call tracking, marketing automation, and integrations. You can effectively track, record, and evaluate phone calls. While enhancing phone calls, team coaching, and customer service, you can also analyze the campaign’s success.
Nextiva provides a wide range of vanity, toll-free, and local phone numbers for call tracking. With the help of vanity numbers, you can increase the number of inbound calls by up to 30%. There are three different types of toll-free numbers: 888, 877, and 866. To help your business, Nextiva also provides local numbers in almost all area codes. You can migrate your current number to Nextiva for a smooth transition if you wish to keep it.
The most affordable Starter package costs $19, including a tracking numbers feature for $3.00, local minutes for $0.07, and text messages for $0.14. Companies that want to have access to more advanced features, such as white-glove onboarding, professional support team, or API, would be Nextiva off signing up for Professional or Agency packages that cost $99 and $199 monthly.
Nextiva has already gained the trust of many. Having 11 years of experience, it already has more than 600 global customers and eight global data centers. Among other awards, it has been named The Cloud-Based Solution of The Year. Check out its official webpage to learn more.
By using Nextiva features, teams can learn how certain marketing and sales initiatives work so that they may steer marketing budgets away from ineffective programs and toward successful campaigns sooner. Nextiva’s integrations with platforms like Google Analytics, DoubleClick, Salesforce, and others produce a comprehensive picture of each visitor, lead, and client.
- Instant Retrieval
- Distributed Call Recording
- Keyword Tracking
- On-Demand Recording
- IVR / Voice Recognition
- Event Triggered Recording
- File Transfer
To provide agents with quick insight into what is occurring during conversations, the conversation analytics feature captures, transcribes, and analyzes calls in real time. The platform precisely evaluates conversions, lead quality, and your team’s phone abilities using pre-built, sophisticated voice recognition technology and call indication analysis.
- Google Ads
- Google Analytics
Nextiva is currently serving 389 companies, 90% of which are situated in the United States and 10% in Canada. These companies represent different industries, such as automotive, construction, hospital & health care, consumer services, and medical practice.
Nextiva’s market share in the call-tracking software segment is roughly 0.3%. In this category, other significant and rival goods include: CallRail, Marchex, and VisualVisitor.
You can follow a customer’s journey using Nextiva, starting from the first click, finishing with a conversion, and everywhere in between. You can assemble user-friendly and incredibly informative reports by employing intuitive call reporting. Thanks to call recording and caller information, a lot of data is available to boost the leads and speed up their journey. Before, during, and after calls, short notifications through email or text messages will provide the latest updated information on the lead.
Solid tool for agencies
- Easy-to-use interface
- Ability to assign one phone number for different channels
- Reasonable rates
- Clunky and limited reporting
- Frequent crashes or freezes