CallTrackingMetrics.com Call Tracking Review

CallTrackingMetrics (CTM) is a digital marketing platform providing marketers with unique personalized information to enhance customer experience. Founded in 2021, CTM is one of the pioneers in the call tracking software niche, successfully serving more than 100,000 users. Companies like The Washington Post, Verizon Connect, and ServiceMaster entrust their businesses to CTM.

CallTrackingMetrics forecasts the best solutions for businesses, agencies, and contact centers using call tracking intelligence. Teaming up with CTM allows customers to track and manage calls, deeply analyze obtained statistics, and automate work processes.

CTM services fully satisfy the needs of small-sized companies. Most of its clients (80%) are companies with less than 50 workers. Around 19% of them represent the hospital & health care industry, with the majority (90%) located in North America.

1

CallTrackingMetrics.com: Price Score

Find the best price

When picking a call tracking service, price is never the last criterion to consider. If it’s a small or a middle-sized business, where a realistic budget must be in place, the price very often comes as one of the top critical measures.

Top call tracking solutions
Calltracking metrics
VS
Callrail
VS
Phonexa
Inbound Call(per minute)
$0.27
VS
$0.05
VS
$0.03
Outbound Call(per minute)
$0.29
VS
$0.05
VS
$0.03
Phone Number(per line)
$1.50
VS
$3.00
VS
$1.50
Voicemail(per minute)
$0.002
VS
$0.003
VS
$0.001
Min price(per month)
$39.00
VS
$45.00
VS
$100.00

Comparing some of the top call tracking providers shows that CTM is an absolute winner in at least two out of five categories. It has the lowest monthly plan rates with a discount for an annual pre-paid option. It also charges only $1.50 per new phone number.

2

CallTrackingMetrics.com: Meta Rating

Check what people say about CallTrackingMetrics

In the 21st century, people are trying to digitize everything. Every online consumer has already gotten accustomed to checking reviews before deciding on a product and perhaps even leaving a personal testimonial after a purchase. That is why providing real quality is so important. CTM delivers the services that have gained the trust of many.

3

CallTrackingMetrics.com: Features and Integrations

One of the most outstanding features of CTM software is tracking not only phone calls but also any kind of communication with customers. The system records texts, chats, form submissions, and calls through multi-channel attribution, assigns a personal tracking number to each customer, and links it to the marketing campaign. Thus, one can alter or completely exclude the campaigns that have proven to be ineffective and focus on those that generate conversions.

  • 2-Way Messaging
  • Agent Interface
  • Alerts / Escalation
  • Automated Routing
  • Automatic Call Distribution
  • Automatic Transcription
  • Call Center Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Scheduling
  • Call Scripting

By implementing Call Automation, CTM enables marketing, sales, and support teams to develop new campaigns and improve old ones, taking daily manual tasks off their hands. They can interact with each other, share customer data using a single platform, and develop new strategies to understand customers better.

  • HubSpot
  • Salesforce
  • Facebook
  • WordPress
  • Google Analytics
  • Pipedrive

CTM integrates with Google Ads and Analytics, HubSpot, Salesforce, and more platforms to detect the most successful campaigns that attract leads. Such data gives marketers valuable guidance on developing further strategic decisions to drive more results.

4

It is no surprise that the global market is changing faster than ever. There are a handful of reasons for it and even more reasons to believe it will continue that way. The call tracking software industry is no exception in this matter, as it is rapidly transforming and progressing. Technological growth and current challenges have resulted in significant and consistent economic transformation. This is why it’s crucial for businesses to keep up with the modern market trends to stay competitive.

CTM, much like other major players in the field including Invoca and Callrail, has produced impressive results since the beginning of this year.

5

CallTrackingMetrics.com: Similar Solutions

7.9
Ringba.com Call Tracking Review

Ringba.com Call Tracking Review

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7.7
Invoca.com Call Tracking Review

Invoca.com Call Tracking Review

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7.8
CallRail.com Call Tracking Review

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7.8
Phonexa.com Call Tracking Review

Phonexa.com Call Tracking Review Editor choice

Phonexa is the best all-in-one solution for tracking, distributing, and analyzing inbound and outbound calls to enhance …
7.9
HubSpot.com: Call Tracking Review

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Undoubtedly, there are quite a few call tracking companies worldwide providing their services to businesses. They offer quality tracking, managing, and optimizing solutions for businesses of different kinds, industries, and sizes. What makes CallTrackingMetrics stand out from the crowd is its attention to detail and many years of experience, which makes CTM an expert in the field.

7.5 Total Score
СallTrackingMetrics review score

CallTrackingMetrics has few advantages over its competitors

7.8Expert Score
Value for money
8
Ease of use
8
Features and integrations
9
Customer support
6
7.1User's score
Value for money
7.5
Ease of use
6.7
Features and integrations
6.6
Customer support
7.8
PROS
  • Easy to deploy
  • Knowledgeable and helpful support team
  • Seamless integration (Google Ads and Analytics, HubSpot, and Salesforce)
  • Highly customizable
CONS
  • Difficulties to maintain several websites
  • Difficult to navigate due to a big number of options availablel
  • Hard to reach customer support outside of US
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Lisa Thompson

Lisa Thompson

After five years as a copywriter, I have acquired extensive knowledge to share with the public. I continually search the internet for the most effective call tracking solutions.

7 Comments
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  1. 3.85
    Value for money
    80
    Ease of use
    80
    Features and integrations
    60
    Customer support
    90

    I do like what they offer, but only for small businesses. With growing call capacity, prices may become less competitive. But it’s really up to how many calls you expect to process.

    + PROS: Cheap for small businesses
    - CONS: Costly for high-scale call processing
    Helpful(0) Unhelpful(2)You have already voted this
  2. 3.75
    Value for money
    90
    Ease of use
    60
    Features and integrations
    70
    Customer support
    80

    I’ve seen more intuitive dashboards. Other than that, the service is worth its money.

    + PROS: Decent value for money
    - CONS: Less than perfect UX
    Helpful(2) Unhelpful(0)You have already voted this
  3. 3
    Value for money
    70
    Ease of use
    60
    Features and integrations
    60
    Customer support
    50

    Highly advised. Never had any issues. In addition, they have a fantastic self-help directory with articles for all kinds of setup or problem assistance.

    + PROS: value for money
    - CONS: customer support ease of use
    Helpful(2) Unhelpful(0)You have already voted this
  4. 4.25
    Value for money
    80
    Ease of use
    90
    Features and integrations
    80
    Customer support
    90

    The software is one of the easiest to install as well as interpret. All data is clear and informative. Cost-wise, $39 per month is a bargain, unless you want to deal with lots of calls, when you’ll need to process too many numbers and minutes.

    + PROS: Easy to install
    - CONS: There are better prices on the market for bigger call volumes
    Helpful(2) Unhelpful(0)You have already voted this
  5. 4
    Value for money
    80
    Ease of use
    80
    Features and integrations
    80
    Customer support
    80

    One of the best tools for customizing marketing campaigns that I’ve seen out there. Contains lots of features & flexible settings, can be integrated with plenty of other software, and leaves you with everything you need to separate the wheat from the chaff.

    + PROS: Highly customizable
    - CONS: No obvious drawbacks
    Helpful(2) Unhelpful(0)You have already voted this
  6. 3.25
    Value for money
    60
    Ease of use
    60
    Features and integrations
    60
    Customer support
    80

    The Support team is always very helpful in explaining if anything isn’t working or what could be the likely source of the issue, and since we deployed it, our account manager has always been willing to solve any concerns that we had. It has been a beautiful experience.

    + PROS: customer support features and integrations
    - CONS: ease of use
    Helpful(2) Unhelpful(1)You have already voted this
  7. Thanks for your blog, nice to read. Do not stop.

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