Freshworks.com Call Tracking Review

Top-notch SaaS solution for callers and call agents, Freshworks is an exceptional voice center to prevent missed calls, reduce wait times, and make sure customer support is always there. Affordable, quick-to-implement, and designed to address the vital needs of callers, Freshworks serves over 50,000 clients all over the words, including behemoths such as Penta, JeansWest, Travix, and Nairrabet.

Freshworks allows you to establish your own call center in just a couple of hours with no hustle, enabling advanced inbound routing numbers from over 90 countries. Likewise, you can empower your sales and customer support teams to collaborate in real-time for maximum conversion and customer satisfaction. At the driver’s seat of your business, you always know what happened in a call and how you can improve the customer journey.

1

Freshworks.com: Price Score

Find the best price

Not only are the prices affordable with Freshworks – for example, inbound calls are times cheaper than that of Twilio or CallRail – but a part of the software is available for free. The free package allows you to buy local and toll-free numbers, enable desktop notifications, and put to use basic call metrics.

Top call tracking solutions
Calltracking metrics
VS
Callrail
VS
Freshworks
Inbound Call(per minute)
$0.27
VS
$0.05
VS
$0.016
Outbound Call(per minute)
$0.29
VS
$0.05
VS
$0.022
Phone Number(per line)
$1.50
VS
$3.00
VS
$1.00
Voicemail(per minute)
$0.002
VS
$0.003
VS
$0.031
Min price(per month)
$39.00
VS
$45.00
VS
$18

You pay for what you get. For $18 per month, you unlock up to 2,000 incoming minutes for free along with number porting, basic call queues, wait queues, voicemail, call recording, and other helpful functionality.

2

Freshworks.com: Meta Rating

Check what people say about Freshworks

Freshworks has received great scores possible from Software Advice and GetApp, two highly regarded vendor platforms. CallFire and Convirza have received ratings of 4.4 out of 5, which are among Freshworks´s rivals.

3

Freshworks.com: Features and Integrations

Freshworks makes you a global brand from the comfort of a single location. Tailor-made phone numbers, call masking, and freedom to choose any carrier put Freshworks ahead of the competition.

  • Top-Tier Freddy AI
  • Phone setup
  • Team productivity
  • BYOC
  • Omnichannel features
  • Team management
  • Call masking
  • Multi-level IVR

Among other features, the Enterprise package includes a unique AI, Teddy, that increases call agents’ productivity, enhances customer support, and elevates the customer journey while enabling the most effective collaboration between the support and sales departments. Adaptable and customized, Freddy AI allows for the unconventional flexibility to accurately distribute callers while addressing their unique needs and wants.

  • Segmentation
  • Scalability
  • Personalization
  • Customization

With Freshworks, you can process any number of calls while having a detailed profile of every caller. By giving your agents what they need to effectively help and convert, you are guaranteed to improve the metrics across the board, including ROI.

4

We believe it is positive to see the share price of Freshworks Inc. (NASDAQ: FRSH) rise 17% in a single quarter, even though it might not be enough for certain shareholders. However, it remains true that the returns during the past year have been awful. For example, during the past year, the stock has decreased by 70%. The latest rebound may have been anticipated after such a severe decline. If the corporation can maintain the turnaround, only time will tell.

It’s important to look at the company’s fundamentals to see what can be deduced from prior performance after the stock lost 11% this past week.

We believe that, at least for the time being, the market is more focused on sales and revenue growth because Freshworks lost money during the past twelve months. Companies without profitability are typically required to increase their income consistently and quickly. As you may expect, when sustained, rapid sales growth frequently results in rapid profit growth.

5

Freshworks.com: Similar Solutions

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For companies of all sizes, Freshworks creates software that is absurdly simple to use, making it simple for them to please both their staff and their customers. More than 50,000 firms use Freshworks software-as-a-service to provide a better customer experience (CX, CRM) and employee experience because it is affordable, easy to adopt, and user-centered (ITSM, HRSM).

Freshworks, with its headquarters in San Mateo, California, has a committed staff that works from 13 sites across the world to service clients including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade, and Vice Media.

7.4 Total Score
Freshworks review score

Great service

7.8Expert Score
Value for money
8
Ease of use
8
Features and integrations
9
Customer support
6
6.9User's score
Value for money
6.8
Ease of use
6.6
Features and integrations
6.7
Customer support
7.6
PROS
  • Omnichannel
  • Highly customizable
  • Unlimited scaling potential
CONS
  • Limited search functionality
  • Suboptimal reporting and ticket analytics
  • Possible issues with Freshdesk support
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Lisa Thompson

Lisa Thompson

After five years as a copywriter, I have acquired extensive knowledge to share with the public. I continually search the internet for the most effective call tracking solutions.

2 Comments
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  1. 3.75
    Value for money
    80
    Ease of use
    80
    Features and integrations
    70
    Customer support
    70

    Its difficulty is an initial challenge for beginner users. To create an advanced chatbot for practical use cases, users must invest a lot of time in learning the bot and gaining practical experience.

    Helpful(1) Unhelpful(0)You have already voted this
  2. Reply
    Laetitia Leduc de la Techer November 10, 2022 at 3:30 pm
    3.35
    Value for money
    60
    Ease of use
    70
    Features and integrations
    60
    Customer support
    80

    The only significant issue I could possibly bring up is the high price of updating an agent or user. But the fact that it includes a very nice free plan and a wide range of features and tools makes it a very good call tracking solution.

    Helpful(0) Unhelpful(0)You have already voted this

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