Invoca is an AI-powered call tracking industry leader specializing in inbound call marketing and conversational analytics. Its main objective is to simplify marketing analytics and insights for every team member.
Over the last 14 years, the company has been named the best call tracking platform on G2 Crowd multiple times. It has won numerous other notable awards and gained customer trust within various industries. Its most notable customers are Samsung, SunTrust, AutoNation, Spectrum, and Rogers.
Invoca is successfully helping marketers across the globe improve their businesses and boost revenues by providing a superb service. Its platform integrates with top digital analytics, marketing, and sales programs. It offers affordable premium packages, 24/7 highly professional support, and a free trial.
For businesses that rely on quality phone calls as a crucial part of the purchasing process, Invoca could be one of the most beneficial additions to their customer experience strategy. Although Invoca has a variety of clients from different sectors, most work in insurance, financial services, communication, travel, home services, and healthcare.
Despite having a different payment structure and being more pricey than other call tracking software providers, Invoca has a big circle of devoted clients. It charges a total annual license fee, in addition to charging for minute calls. Depending on the amount of traffic a customer requires, the pricing plan may differ significantly with cost starting at $500 per month.
Recently, there has been a rapid growth of call centers worldwide. Regardless of its main business focus, companies are willing to outsource their inbound and outbound calls so team members can focus on improving their main product or service. Having a call center devoted to giving customers the best service perfectly describes the value provided by Invoca. There has been a drastic interest in its call tracking software in recent years, and Invoca now covers more than 337 million calls. As a result, its meta rating and customer trust are rapidly improving.
Some of the top features of Invoca include call tracking, call classification, caller identification, and data security. Invoca also uses AI signals to track and manage customer calls and written forms as a base for deep personification. Receiving a highly personalized approach, Invoca customers feel appreciated and valued.
- Media Optimization
- Lost Sales Recovery
- Multi-Location & Franchise
- Automated Quality Assurance
- Agent Coaching & Collaboration
Businesses with real-time assistance can support their customers from the beginning of their journey until their first purchase. Invoca monitors conversations, tracks customer likes and dislikes, and helps the team build solid relationships.
- Contact Center
- Digital Advertising
- Social Media
- Tag Management
Invoca collects, secures, and analyzes all interactions made by every customer. It combines and displays collected data on one dashboard so that marketers can see the big picture. It not only helps to understand customer behavior but also predicts future trends so new business strategies can align with them.
In the beginning, Invoca solely focused on call tracking processes, thus mainly helping call centers. But with the technological sector evolving, the company realized that its services could help much wider audiences. Invoca is a massive boost for any revenue-focused team, helping them become experts in their field.
Its software integrates into every aspect of the buyers’ journey, enhancing customer experience and improving the selling process. This, among many factors, make Invoca one of the top call tracking providers in the industry.
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There are more than a dozen features that make Invoca stand ahead of other call tracking software companies. Invoca’s dedication to clients is reflected by its cutting-edge software technologies, superb customer support, professional approach, and high quality products. Invoca is actively expanding to Europe to provide outstanding solutions to international companies.
The best AI call tracking solution
- Easy to set up new campaign
- Extremely customizable dashboard
- User-friendly menus
- Reporting process needs improvement
- Lack of consistent user training
- Higher than average price
As your business grows, solutions like Invoca can help you scale it and provide better service to your customers. You can listen to call recordings, see where your leads came from, and much more to put things into perspective.
Invoca helped us to improve call tracking performance via all-round analysis and predictive modeling. The insights are really suggestive and well-organized, so I would recommend Invoca to anyone willing to enhance call tracking KPIs
I have no words to describe how easy it was to implement CallRail, from the dashboard to the integration. A lot of thought had gone into the dashboard and the menu options were intuitive; there was very little room for error. The only flaw I could find was that Google Adwords was not included. The Google Adwords integration is limited, but it does exist. CallRail does have the ability to track individual phone calls as conversions at the campaign level, but it doesn’t go any further than that. Overall, I’d give CallRail an 8/10, but that score is heavily skewed by a single requirement. If you’re looking for useful call insights and an easy-to-use platform, this one’s for you.
Not only was the integration seamless, but so was the quality of support and guidance. The UI is great, and the software provides all the features for high-end analytics. On the other hand, though, I had to wait for a while to reach the support team.
One of the best call tracking systems I’ve used. The software is pretty understandable, but you have to repeat some settings for each of the campaigns.