Marchex.com Call Tracking Review

Since its inception and becoming public in 2004, Marchex has provided cutting-edge revenue generation and business optimization solutions for its clients. It gives sales and marketing teams the tools they need to combine digital channels with traditional channels like phone and text messaging to give customers the seamless purchasing experiences they expect.

The conversation intelligence platform, which leads the market and has won numerous awards, offers marketing and sales interaction tools driven by AI to help companies engage customers and increase sales. The company’s primary goal is to assist clients in increasing sales and achieving success. It has always been characterized by a strong dedication to and emphasis on the customers. The primary mission is to assist customers in finding the most effective solutions to their present business difficulties.

1

Marchex.com: Price Score

Find the best price

Details on the Marchex price are available upon request from our product experts, who will help you at every point of the process. The cost of Marchex may vary depending on customization, extra features, user count, and deployment style. Please ask for a callback for information about Marchex subscriptions and to get a great deal on premium Marchex packages.

Top call tracking solutions
Calltracking metrics
VS
Callrail
VS
Marchex
Inbound Call(per minute)
$0.27
VS
$0.05
VS
X
Outbound Call(per minute)
$0.29
VS
$0.05
VS
x
Phone Number(per line)
$1.50
VS
$3.00
VS
x
Voicemail(per minute)
$0.002
VS
$0.003
VS
x
Min price(per month)
$39.00
VS
$45.00
VS
x
2

Marchex.com: Meta Rating

Check what people say about Marchex

Marchex has already gained the trust of many. Having 11 years of experience, it already has more than 600 global customers and eight global data centers. Among other awards, it has been named The Cloud-Based Solution of The Year. Check out its official webpage to learn more.

3

Marchex.com: Features and Integrations

Extremely huge data sets are produced by the Marchex conversational analytics platform, which will be managed by Marchex’s new technical platform, Marchex Stream. In order to prepare Snowflake for new enterprise reporting features, the business loaded data from its conversational analytics platform. For Snowflake to satisfy the expanding demands of Marchex’s clients, speed is crucial.

  • Cloud Storage
  • Ironclad Security
  • Access Controls
  • Salesforce Playback
  • Pause/Resume
  • Compliance Tools

Marchex differentiates itself from the competition thanks to its additional reporting capabilities. Snowflake is the cloud-built data warehouse solution created for the expansion of the business, scalability of data, and customers’ needs. Another advantage is that the completely managed data warehouse frees up two full-time engineering equivalents (FTEs), which can work on initiatives that will improve Marchex’s product.

  • Salesforce Sales Cloud
  • Live Chat
  • Microsoft Teams
  • Slack
  • Dropbox
  • Gong.io
  • Freshsales
  • Google Analytics
  • Trello
4

In the first half of 2021, Business Wire has informed that Marchex broke all previous records in the U.S. market with 253% year-over-year growth. This happened due to Marchex ongoing ambition to surpass customer expectations by integrating voice to the top CRM platform in the world; also, a major investment was made in people and product innovation, which led to this incredible news.

After this achievement, Marchex has no intentions of stopping. It has numerous ground-breaking product announcements that will go even further in enhancing the customer experience with its cutting-edge speech technology.

5

Marchex.com: Similar Solutions

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A single call tracking solution Marchex is made to improve the work process for startups, SMBs, SMEs, and agencies. This web-based call tracking tool is user friendly and features a straightforward UI. All businesses and sectors can benefit from the comprehensive solutions offered by Marchex, like Call Tracking Software. Marchex Call Tracking Software helps with Key Attributes; it increases productivity and enhances marketing processes. Additionally, it helps with forms and campaign management.

7.3 Total Score
Marchex review score

Very reliable service

7.8Expert Score
Value for money
8
Ease of use
8
Features and integrations
9
Customer support
6
6.8User's score
Value for money
6.7
Ease of use
6.5
Features and integrations
6.6
Customer support
7.5
PROS
  • The customer service and support are top notch
  • Easy to use routing Policy builder
  • Nice customizations
CONS
  • Lack of ability to have voice recognition
  • The API is not very intuitive
  • Hard to maneuver and access data
  • Basic package offers a few and very limited features
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Lisa Thompson

Lisa Thompson

After five years as a copywriter, I have acquired extensive knowledge to share with the public. I continually search the internet for the most effective call tracking solutions.

3 Comments
Show all Most Helpful Highest Rating Lowest Rating Add your review
  1. 3.75
    Value for money
    70
    Ease of use
    70
    Features and integrations
    80
    Customer support
    80

    To make the reporting process more efficient, it would be useful to offer a tutorial on how to set everything on the front end

    Helpful(1) Unhelpful(0)You have already voted this
  2. 2.35
    Value for money
    50
    Ease of use
    50
    Features and integrations
    40
    Customer support
    50

    Every time I’ve called about a problem with a phone number, I’ve received the same response, which hasn’t helped to solve the issue

    Helpful(0) Unhelpful(0)You have already voted this
  3. The user interface is quite friendly. It is simple to retrieve reports based on your search criteria. They also provide excellent customer service that is both friendly and knows well the product

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