Natterbox.com Call Tracking Review

By implementing Natterbox software, companies are likely to conduct better and more efficient conversations. Although the company strongly supports old-school face-to-face communication, it also acknowledges that too frequently, complicated technology or lack of knowledge prevents genuine human connection. The goal of Natterbox is to change the world of conversation by fusing the effectiveness of digital technology with the strength of the human voice.

Natterbox is a professional voice solution for Salesforce with native telephony integration that enables businesses to fully understand their operations, increase sales and service efficiency, and optimize the customer experience. It makes voice a crucial digital channel that is completely controlled and integrated inside Salesforce, with capabilities like IVR, click-to-dial, call recording, dynamic routing, call coaching, voice transcription, sentiment analysis, and more.

1

Natterbox.com: Price Score

Find the best price

Small and medium call centers and sales teams will benefit from the basic package for $71, which includes a fully-featured voice solution and other features such as:

  • 100% Salesforce Integration
  • IVR, ACD, and call routing
  • Click-to-dial
  • Dialer
  • Screen pop
  • Voicemail drop
  • Call recording
  • Real-time call coaching
  • Native Salesforce reports
  • Support for non-Salesforce users
  • 24/7 support
Top call tracking solutions
Calltracking metrics
VS
Callrail
VS
Natterbox
Inbound Call(per minute)
$0.27
VS
$0.05
VS
X
Outbound Call(per minute)
$0.29
VS
$0.05
VS
x
Phone Number(per line)
$1.50
VS
$3.00
VS
x
Voicemail(per minute)
$0.002
VS
$0.003
VS
x
Min price(per month)
$39.00
VS
$45.00
VS
$71

The Premium package costs $123 and facilitates a more personalized approach. Businesses that require sophisticated setups and complete service can go for the Enterprise package.

2

Natterbox.com: Meta Rating

Check what people say about Natterbox

Natterbox has gained the trust of many. Having 11 years of experience, it already has more than 600 customers and eight global data centers. Among other awards, it has been named The Cloud-Based Solution of The Year. Check out its official webpage to learn more.

3

Natterbox.com: Features and Integrations

Using Natterbox gives a lot of freedom to Salesforce users. As a Natterbox user, you can quickly access all the features you need from the Utility Bar in Salesforce. You may establish your availability from here by selecting options like Available for All, Away for Lunch, or Hot Leads Only. You can answer calls or use Salesforce to look up the person you want to call. Also, you can take notes during the call.

  • Cloud Storage
  • Ironclad Security
  • Access Controls
  • Salesforce Playback
  • Pause/Resume
  • Compliance Tools

The routing policies allow complete customization of data on the agent’s screen for various user groups. The same goes for the visible and open fields for data entry before, during, and after a call. You decide what data the agents should collect and where it should be kept in Salesforce.

  • Salesforce Sales Cloud
  • Live Chat
  • Microsoft Teams
  • Slack
  • Dropbox
  • Gong.io
  • Freshsales
  • Google Analytics
  • Trello

Natterbox may automatically generate contact and create an account if a caller is not recognized. It may refer the caller to a survey once the conversation is over to get feedback on customer experience.

4

In the first half of 2021, Business Wire reported that Natterbox broke all previous records in the U.S. market with 253% year-over-year growth. Such incredible improvement happened due to Natterbox’s ongoing mission to surpass customer expectations by integrating voice into the CRM platform. Having achieved that, Natterbox has no intention of stopping. It has numerous ground-breaking product announcements that will go even further in enhancing the customer experience with its cutting-edge speech technology.

5

Natterbox.com: Similar Solutions

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With Natterbox’s exclusive offering, teams can concentrate on the features they require right now, add more, and adjust them as the company expands. It is an excellent tool to increase productivity and enhance the client experience — and let’s not forget, it is native to Salesforce!

7.4 Total Score
Natterbox review score

Very reliable service

7.8Expert Score
Value for money
8
Ease of use
8
Features and integrations
9
Customer support
6
7User's score
Value for money
7
Ease of use
6.8
Features and integrations
6.7
Customer support
7.6
PROS
  • The customer service and support are top notch
  • Easy to use routing Policy builder
  • Nice customizations
CONS
  • Lack of ability to have voice recognition
  • The API is not very intuitive
  • Hard to maneuver and access data
  • Basic package offers a few and very limited features
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Lisa Thompson

Lisa Thompson

After five years as a copywriter, I have acquired extensive knowledge to share with the public. I continually search the internet for the most effective call tracking solutions.

8 Comments
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  1. 2.75
    Value for money
    50
    Ease of use
    40
    Features and integrations
    50
    Customer support
    80

    The folks at customer service have been our most satisfactory experience this far. At first, we communicated with quite a few people and mentioned our concerns. Since then, we have built wonderful, trustworthy connections with the Natterbox team.

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  2. 3.5
    Value for money
    40
    Ease of use
    70
    Features and integrations
    90
    Customer support
    80

    Natter Box offers a broad variety of business capabilities and is a one-stop shop for all of your telephone requirements. It is made up of 6 distinct modules, each with its own characteristics. Customers of SF can subscribe to all features or just the ones they require.

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  3. 2.5
    Value for money
    50
    Ease of use
    50
    Features and integrations
    60
    Customer support
    40

    It’s a top-notch system. Mainly if you currently use Salesforce. I would advise anyone looking for a new phone system for call center or sales staff.

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  4. 3.75
    Value for money
    50
    Ease of use
    70
    Features and integrations
    80
    Customer support
    100

    Customer service has been our most satisfactory experience this far. We communicated with quite a few people and expressed our concerns about particular issues. Since then, we have built incredible, trustworthy relationships with the Natterbox service team.

    Helpful(1) Unhelpful(1)You have already voted this
  5. 3.25
    Value for money
    60
    Ease of use
    70
    Features and integrations
    70
    Customer support
    60

    Our support staff can collaborate in one place thanks to integration with Salesforce.

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  6. 3.25
    Value for money
    90
    Ease of use
    90
    Features and integrations
    40
    Customer support
    40

    Very limited reporting options & poor customer service!

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  7. 4.5
    Value for money
    80
    Ease of use
    90
    Features and integrations
    90
    Customer support
    100

    The service team is an absolute blast!

    Helpful(1) Unhelpful(0)You have already voted this

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