By implementing Natterbox software, companies are likely to conduct better and more efficient conversations. Although the company strongly supports old-school face-to-face communication, it also acknowledges that too frequently, complicated technology or lack of knowledge prevents genuine human connection. The goal of Natterbox is to change the world of conversation by fusing the effectiveness of digital technology with the strength of the human voice.
Natterbox is a professional voice solution for Salesforce with native telephony integration that enables businesses to fully understand their operations, increase sales and service efficiency, and optimize the customer experience. It makes voice a crucial digital channel that is completely controlled and integrated inside Salesforce, with capabilities like IVR, click-to-dial, call recording, dynamic routing, call coaching, voice transcription, sentiment analysis, and more.
Small and medium call centers and sales teams will benefit from the basic package for $71, which includes a fully-featured voice solution and other features such as:
- 100% Salesforce Integration
- IVR, ACD, and call routing
- Screen pop
- Voicemail drop
- Call recording
- Real-time call coaching
- Native Salesforce reports
- Support for non-Salesforce users
- 24/7 support
The Premium package costs $123 and facilitates a more personalized approach. Businesses that require sophisticated setups and complete service can go for the Enterprise package.
Natterbox has gained the trust of many. Having 11 years of experience, it already has more than 600 customers and eight global data centers. Among other awards, it has been named The Cloud-Based Solution of The Year. Check out its official webpage to learn more.
Using Natterbox gives a lot of freedom to Salesforce users. As a Natterbox user, you can quickly access all the features you need from the Utility Bar in Salesforce. You may establish your availability from here by selecting options like Available for All, Away for Lunch, or Hot Leads Only. You can answer calls or use Salesforce to look up the person you want to call. Also, you can take notes during the call.
- Cloud Storage
- Ironclad Security
- Access Controls
- Salesforce Playback
- Compliance Tools
The routing policies allow complete customization of data on the agent’s screen for various user groups. The same goes for the visible and open fields for data entry before, during, and after a call. You decide what data the agents should collect and where it should be kept in Salesforce.
- Salesforce Sales Cloud
- Live Chat
- Microsoft Teams
- Google Analytics
Natterbox may automatically generate contact and create an account if a caller is not recognized. It may refer the caller to a survey once the conversation is over to get feedback on customer experience.
In the first half of 2021, Business Wire reported that Natterbox broke all previous records in the U.S. market with 253% year-over-year growth. Such incredible improvement happened due to Natterbox’s ongoing mission to surpass customer expectations by integrating voice into the CRM platform. Having achieved that, Natterbox has no intention of stopping. It has numerous ground-breaking product announcements that will go even further in enhancing the customer experience with its cutting-edge speech technology.
With Natterbox’s exclusive offering, teams can concentrate on the features they require right now, add more, and adjust them as the company expands. It is an excellent tool to increase productivity and enhance the client experience — and let’s not forget, it is native to Salesforce!
Very reliable service
- The customer service and support are top notch
- Easy to use routing Policy builder
- Nice customizations
- Lack of ability to have voice recognition
- The API is not very intuitive
- Hard to maneuver and access data
- Basic package offers a few and very limited features