What does a company need to successfully manage call attribution, marketing campaigns, customer service, tracking, and routing all at once? The answer is simple — a reputable cloud-based call tracking solution. In other words, companies need Ringba. It is a relatively young company founded in 2016 with the purpose of improving the daily duties of marketing and sales teams across the globe.
The platform accurately tracks phone calls and organizes them into groups based on its keywords, area codes, and other demographics. The system recognizes the caller’s profile, relying on the details it has already collected during previous interactions. This data can be anything ranging from personal details, habits, or credit scores. Once the caller is recognized, the phone agent sees all the information on the desktop. Therefore, they can improve call quality and customer experience.
Ringba is a good choice not only for those who are looking for a quality product but also for those short on money. It offers a basic plan at no charge per month with local tracking rates of $0.065 per minute and call recording as low as $0.01 per minute.
For customers with bigger budgets and more traffic to manage, Ringba offers a Premium package for $99 a month or an Enterprise package with a custom price. In addition, there is 24/7 live chat customer support ready to answer all questions.
Widely respected vendor platforms like G2 and Capterra have granted Ringba the highest rating with 5 points. Among Ringba’s competitors, CallTrackingMetrics, Callrail, and Invoca have been rated 4.25 points out of 5.
Besides offering basic features, Ringba provides more significant and advanced offerings. The off-demand telecommunication feature helps to expand marketing campaigns into more than 60 countries with on-demand carrier access. At the same time, intelligent call flow optimization will automatically optimize the call without any hassle. With the industry’s fastest and most advanced analytic engines, marketers are welcome to discover new possibilities to streamline the sales process.
- Account-Based Marketing
- Conversion Rate Optimization
- Demand Generation
- Email Marketing
- Content Marketing
- Customer Data Platform
- Digital Analytics
- Event Management
Ringba offers even more opportunities through its private referral network. By visiting PayPerCallNetworks.com, companies can get to know new business clients directly from Ringba’s private network.
- Google Drive
- Social Media Advertising
Ringba services businesses that constantly evolve and improve its product, services, and working atmosphere, thus improving the digital technological landscape. Nothing proves this better than its devoted customers. Ringba is currently providing services to more than 676 websites, including 574 live websites. It is the 19th most popular call tracking software in the United States.
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Ringba is known as one of the best inbound call tracking tools that focus on analytics and reporting. Its solutions perfectly suit contact centers, middle-sized businesses, and pay-per-call marketers. Clients are able to optimize lead generation processes and save time by implementing Ringba’s real-time call routing, ringing tree per call, and other outstanding analytical capabilities.
A customizable solution
- Superb reporting
- Amazing customer service
- Customizable dashboard
- Good price
- Complex set-up process
- Suboptimal UI
Ringba is a competitive solution that is worthwhile choosing among such brands as Callrail and Phonexa. All mentioned three are great in their own way, but Ringba does offer a lower monthly price and charges only $1.50 per new phone number, which makes it better for low-volume call campaigns. On the other hand, some other prices are higher than that of Phonexa, Callrail, and some other brands.
It’s much easier to build your campaigns with Ringba than any other service, in particular because of their unparalleled customer support. They helped me with every single issue I had throughout the installation and integration process, making sure I can use their software to the fullest. Kudos to the team
With Ringba, we were able to improve our campaigns to the point where we couldn’t see whether any more enhancements could be made. Not only did we increase ROI, which is, of course, the end goal of any business, but we also improved the customer journey itself to retain more clients and boost brand awareness.
From call tracking to recording to distribution to analytics, Ringba is truly an all-encompassing tool for call marketing. Customer profiles are very detailed – demography, occupancy, personal details, habits, etc. – allowing you to customize your campaigns. The biggest drawback is that it doesn’t have a mobile version.