Vonage.com Call Tracking Review

Everyone knows that in life change is the only constant. Vonage understands this too and embraced it as an essential part of its philosophy. At the beginning of the company’s journey, Vonage offered VoIP services to small companies and agencies in New Jersey. Today, the company assists major enterprises worldwide by enhancing flexible, intelligent, and personalized communication methods. The company owns 236 patents in the United States and 71 abroad. Vonage has over one million registered developers serving over 100,000 businesses worldwide.

It offers unified communication, contact centers, communications APIs, and more. When it comes to flexibility, Vonage is unbeatable. You can choose any feature you want from their selection of tested applications, or you can use all of them. Vonage also gives the freedom to create your own apps and integrations by choosing from a wide range of APIs.

1

Vonage: Price Score

Find the best price

The Standard package costs $19 and includes support coverage for business hours (from 8 am to 5 pm), online knowledgebase, service status notification, email, and web support. For production customers looking for priority queueing, Vonage offers a Priority package with the same features as a Standard package and more, such as 24/7 customer support and chat support.

Top call tracking solutions
Calltracking metrics
VS
Callrail
VS
Vonage
Inbound Call(per minute)
$0.27
VS
$0.05
VS
x
Outbound Call(per minute)
$0.29
VS
$0.05
VS
x
Phone Number(per line)
$1.50
VS
$3.00
VS
x
Voicemail(per minute)
$0.002
VS
$0.003
VS
x
Min price(per month)
$39.00
VS
$45.00
VS
$19.99

By ordering other packages, customers will also enjoy the best practices advice and guidance, quarterly roadmap webinars, customer solutions management, and professional support services.

2

Vonage: Meta Rating

Check what people say about Vonage

Vonage got a 4.6 rating from GetApp; 4.3 from G2; 4.2 from Crozdesk; and 4.1 from Capterra.

3

Vonage: Features and Integrations

Vonage is a robust phone system with more than 50 voice and unified communication services, such as video collaboration, productivity tools, an admin portal, etc. All of them are simple and fast to implement, easy to understand, and quick to scale. Marketing and sales teams are always in touch and are able to exchange data in a blink of an eye thanks to all those tools that are connected through desktop and mobile apps. The same goes for customers — employees can interact with them anywhere, anytime.

  • Vonage Meetings
  • Mobile and Desktop Apps
  • Block Caller ID
  • Admin Portal
  • Business Inbox
  • Paging Group

Vonage seamlessly integrates cloud phone systems with CRM and other software and productivity platforms. You can empower your staff, enhance the customer journey, and increase revenue by combining your Vonage cloud phone system with CRM, collaboration, or other business productivity applications.

  • Call Center
  • Omnichannel
  • Productivity
  • Business Continuity
  • Collaboration
  • Marketing
  • Infrastructure
  • Mobility
4

Market capitalization for Vonage Holdings Corp. is $5.38 billion as of July 2022. In terms of market worth, this places Vonage Holdings Corp. as the 2153rd most valuable business in the world. Market capitalization counts the company’s shares and represents its actual value.

The financial report revealed by Vonage Holdings Corp. shows that the company’s current revenue (TTM) is $1.43 Billion. It generated $1.40 billion in revenue in 2021 and $1.24 billion in 2020. Its current earnings (TTM) are $0.05 B. In 2021 it was -$0.03 B, and -$0.04 B in 2020. Vonage’s price-to-earnings ratio (TTM) is now -123.65, and in 2021 it was -205.

5

Vonage: Similar Solutions

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By establishing a local presence in almost 100 countries, Vonage stays one step ahead of the competition. Unlike many others, it builds a company identity in a global arena to provide its international clients with a simple way to communicate in any form.

7.3 Total Score
Vonage review score

Great VOIP phone and internet service

7.8Expert Score
Value for money
8
Ease of use
8
Features and integrations
9
Customer support
6
6.8User's score
Value for money
7.4
Ease of use
6.6
Features and integrations
6.1
Customer support
7.4
PROS
  • The easiest interface and most user-friendly portal
  • Robust features
  • Very efficient onboarding was
CONS
  • Some features that should be added
  • Some tickets take a little longer to take care of
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Lisa Thompson

Lisa Thompson

After five years as a copywriter, I have acquired extensive knowledge to share with the public. I continually search the internet for the most effective call tracking solutions.

2 Comments
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  1. 1.35
    Value for money
    50
    Ease of use
    30
    Features and integrations
    20
    Customer support
    10

    It was a wise decision to go from a physical phone line to VOIP with Vonage a few years ago. During the move and initial setup, their customer care was helpful, but with time, the assistance and service declined.

    Helpful(1) Unhelpful(0)You have already voted this
  2. 3.5
    Value for money
    80
    Ease of use
    80
    Features and integrations
    40
    Customer support
    80

    The Do Not Disturb feature is ineffective. When I was away from work, I tried to use this feature, but I still got messages throughout the day. This meant that if I needed a break from the constant stream of messages from clients, I would have to physically log out of the app.

    Helpful(1) Unhelpful(0)You have already voted this

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