Talkdesk Review
Independent platforms
Talkdesk Reviews
Independent review platforms reveal a mix of praise and criticism. Before choosing a proven SaaS solution, see how talkdesk.com truly measures up in the eyes of real users.
| Review Platform | Rating | Review Count |
|---|---|---|
| Capterra | 4.5 | 729 |
| G2 | 4.4 | 2413 |
| Gartner | 4.3 | 732 |
| GetApp | 4.5 | 729 |
| Glassdoor | 3.5 | 907 |
| GoodFirms | 3 | 2 |
| Software Advice | 4.5 | 729 |
| Trustpilot | 1.6 | 862 |
| TrustRadius | 8 | 667 |
| Weighted Average Rating | 4.3 |
Talkdesk Social Media
Talkdesk Traffic & Engagement
Curious how users actually find and interact with Talkdesk? The table below breaks down traffic sources, user engagement, and key site metrics to reveal how talkdesk.com attracts and retains its audience.
| Monthly Visits | Page Per Visit | Time On Site | Bounce Rate | Direct Traffic | Search Traffic | Paid Referral Traffic | Referral Traffic | Mail Traffic | Social Traffic |
|---|---|---|---|---|---|---|---|---|---|
| 145,847 | 6 | 236 | 0.44 | 36.25% | 53.35% | 0.50% | 7.81% | 0.09% | 2.00% |
Supported Integrations
Talkdesk seamlessly connects with popular platforms like Salesforce, HubSpot, and Zoho CRM, ensuring your call management system works effortlessly with your existing sales and marketing tools.
- Salesforce
- HubSpot
- Zoho CRM
- Pipedrive
- Freshsales
- Microsoft Dynamics 365
- Mailchimp
- SendGrid
- Mailgun
- Twilio
Talkdesk Call Management Service Review
Feature Highlights: What Stands Out and What’s Missing
Before we dive into the feature breakdown, let’s take a closer look at what Talkdesk actually delivers.
| Call Management Feature | Availability |
|---|---|
| Voice Recognition | yes |
| Vanity Numbers | – |
| Toll-Free Numbers | – |
| Real-Time Reporting | yes |
| Professional Recordings | – |
| Interactive Voice Response (IVR) | yes |
| Call Recording | yes |
| Call Analytics | yes |
| Call Filtration | yes |
| Automatic Call Distribution (ACD) | yes |
| API and Third-Party Integrations | yes |
Now that you’ve seen the feature list, let’s break down how each capability impacts real-world call management.
Voice Recognition
Talkdesk’s powerful voice recognition technology enables seamless call routing, helping your business deliver a smoother and more enjoyable customer experience.
Real-Time Reporting
Talkdesk provides real-time access to call data, empowering your team to make quick, informed decisions and stay ahead in dynamic situations.
Interactive Voice Response (IVR)
Talkdesk’s IVR feature automates call handling with user-friendly self-service options, allowing customers to independently resolve queries while increasing your team’s efficiency.
Call Recording
With Talkdesk, record customer conversations to maintain compliance, improve training sessions, and drive continuous quality improvements across all communication channels.
Call Analytics
Talkdesk offers detailed call analytics, providing key insights into call performance and customer engagement, helping you optimize marketing strategies and customer service.
Call Filtration
Talkdesk uses criteria-based filters to tailor call routing, ensuring priority interactions reach the right agents and reducing unnecessary disruptions.
Automatic Call Distribution (ACD)
Talkdesk’s ACD ensures incoming calls are routed to the most suitable agents, reducing wait times and enhancing overall customer satisfaction.
API and Third-Party Integrations
Talkdesk integrates seamlessly with your existing tools and systems, allowing efficient workflows and unifying call data for improved productivity.
Trusted Choice in Call Management: Talkdesk is a dependable solution for businesses with moderate needs or those looking for reliable call management tools without requiring an extensive feature set.
