Phonexa review

Independent platforms

Phonexa Reviews

Independent review platforms reveal a mix of praise and criticism. Before choosing a proven SaaS solution, see how phonexa.com truly measures up in the eyes of real users.

Review PlatformRatingReview Count
Capterra570
G24.9136
GartnerNo reviewsNo reviews
GetApp570
Glassdoor4.633
GoodFirmsNo reviewsNo reviews
Software Advice570
TrustpilotNo reviewsNo reviews
TrustRadius (out of 5)4.43
Weighted Average Rating4.9

Phonexa Social Media

Phonexa Traffic & Engagement

Monthly VisitsPage Per VisitTime On SiteBounce RateDirect TrafficSearch TrafficPaid Referral TrafficReferral TrafficMail TrafficSocial Traffic
168,0302.056.00.5238.20%48.80%0.75%8.41%0.14%3.66%

Supported Integrations

Phonexa seamlessly connects with popular platforms like HubSpot, Google Ads, and Facebook, ensuring your Call Management system works effortlessly with your existing sales and marketing tools.

  • Google Ads
  • Facebook
  • HubSpot
  • Salesforce
  • Mailchimp
  • Twilio
  • Stripe
  • TrustedForm
  • Xverify
  • Google Analytics

Phonexa Call Tracking Review

Phonexa is an all-inclusive call tracking and analysis solution that optimizes your marketing strategy, customizes the customer experience, and ultimately closes more deals on the phone. It was created to improve and expand the global communications experience. Over the last few years, we’ve been able to offer businesses some of the best technologies available.

Phonexa’s quality call leads and unlimited scaling allow marketers to track, analyze, and adjust their efforts across the board. With its LMS Sync, Cloud PBX, Lynx, E-Delivery features, and a mobile application, your marketing campaigns can be adjusted along the way. Phonexa is versatile and can be of use to both big and small companies. It makes call handling easy, intuitive, and engaging for customers.

1. Phonexa: Overview

Expert Score: 69 out of 79

Short Description: The all-in-one platform offers a range of different products for marketing automation and lead tracking. The abundance of features might be slightly challenging to grasp initially, but it is minified by quality onboarding and a friendly support team. A key factor defining Phonexa’s high-level services is its assurance to implement every custom feature a client may require. Best suited for larger firms.

Customer Experience and Ratings: Phonexa boasts high ratings on two major review platforms. It has achieved a perfect score of 5.0 based on 51 reviews on Capterra and a 4.9 based on 103 reviews on G2. Users praise the platform for its diverse customization options, seamless integrations with lead generation and distribution functionalities, and exceptionally helpful customer service.

Pricing: With three different plans – Lite, Premium, and Enterprise – Phonexa can cater to businesses with diverse needs. While its monthly subscription plan is slightly more expensive than the competitors’, the per-minute fees are some of the lowest in the industry, and the feature list is enormous.

Top call tracking solutionCallTrackingMetricsCallRailPhonexa
Inbound Call
(per minute)
$0.27$0.05$0.035-0.05
Outbound Call
(per minute)
$0.29$0.05$0.02-$0.05
Phone Number
(per line)
$1.50$3.00$1.50
Voicemail
(per minute)
$0.002$0.003$0.001
Min price
(per month)
$39.00$45.00$100.00

2. Phonexa: Features and Integrations

A successful online campaign must encompass the entire customer journey, from the moment you get their attention until they become loyal supporters of your brand. Phonexa provides its users with 8 tools to get a well-rounded marketing service.

LMS Sync for lead generation and distribution
HitMetrix for exploring user behavior
Lynx – a click tracking software
Lynx – a click-tracking software
Cloud PBX – cloud phone system
Call Logic – an advanced pay-per-call tool
E-Delivery for email and SMS marketing
Books360 – an automated accounting

3. Phonexa: Comparison to the Call Tracking Market Leaders

Phonexa ranks among the top three call-tracking solutions based on our in-depth comparison of market leaders. The table below provides a list of basic and advanced features, along with explanations of how each call-tracking feature is addressed by Phonexa and its two closest competitors.

4. Phonexa: Pros and Cons

Pros

Customizable call-tracking features to meet diverse business needs
Optimal choice for HubSpot CRM users
Supportive blog and active community
Integrates with a wide range of software

Cons

Very few built-in call-tracking features
Limited customization options

What Is Pay-Per-Call Marketing?

The interaction between pay-per-call publishers, pay-per-call advertisers, and call-based lead generation campaigns is referred to as pay-per-call marketing. Publishers on the internet set up pay-per-call campaigns with linked phone numbers based on a certain good or service, which is the initial step in the marketing process. Customers are connected with the advertiser after placing a call, who works to deliver the requested good or service and close the purchase. The pay-per-call publisher frequently receives a commission depending on their work inside that campaign if the lead is qualified and results in a sale. Pay-per-call marketing, usually referred to as advertising, is the practice of businesses paying to get an inbound call from a customer. Through various web marketing methods, publishers are crucial in creating that lead.

What Is A Pay-Per-Call Lead?

Those whose contact information was obtained as a consequence of a pay-per-call marketing effort, with the aim of generating leads interested in a particular good or service, are known as pay-per-call leads. In affiliate marketing, the publisher is paid a fee based on the quantity of leads that were produced and sold to advertisers.

Where Are Calls Routed?

Call leads are often forwarded to marketers that have contracts with pay-per-call publishers. However, lead distribution is an essential procedure to assist marketers in directing leads to buyers in the event that a relationship hasn’t already been established. Then, calls are routed to advertisers based on factors like the call’s duration, place, or the answers to particular queries that serve to qualify leads. By automating lead routing, customers of specific pay-per-call software may make sure that no lead is missed. For marketers, this enables you to divert leads to someone else who can better meet their needs by enabling you to understand other opportunities for leads that might not be a suitable fit for your firm. Pay-per-call marketing ultimately produces a win-win situation for all parties concerned.

What Is Pay-Per-Call Marketing?

The interaction between pay-per-call publishers, pay-per-call advertisers, and call-based lead generation campaigns is referred to as pay-per-call marketing. Publishers on the internet set up pay-per-call campaigns with linked phone numbers based on a certain good or service, which is the initial step in the marketing process. Customers are connected with the advertiser after placing a call, who works to deliver the requested good or service and close the purchase. The pay-per-call publisher frequently receives a commission depending on their work inside that campaign if the lead is qualified and results in a sale. Pay-per-call marketing, usually referred to as advertising, is the practice of businesses paying to get an inbound call from a customer. Through various web marketing methods, publishers are crucial in creating that lead.

What Is A Pay-Per-Call Lead?

Those whose contact information was obtained as a consequence of a pay-per-call marketing effort, with the aim of generating leads interested in a particular good or service, are known as pay-per-call leads. In affiliate marketing, the publisher is paid a fee based on the quantity of leads that were produced and sold to advertisers.

Where Are Calls Routed?

Call leads are often forwarded to marketers that have contracts with pay-per-call publishers. However, lead distribution is an essential procedure to assist marketers in directing leads to buyers in the event that a relationship hasn’t already been established. Then, calls are routed to advertisers based on factors like the call’s duration, place, or the answers to particular queries that serve to qualify leads. By automating lead routing, customers of specific pay-per-call software may make sure that no lead is missed. For marketers, this enables you to divert leads to someone else who can better meet their needs by enabling you to understand other opportunities for leads that might not be a suitable fit for your firm. Pay-per-call marketing ultimately produces a win-win situation for all parties concerned.

Phonexa Call Management Service Review

5Expert Score
Leading Solution

Call Management Expert Score

Do we recommend Phonexa?
Phonexa is a Leading Solution in the call management market. It provides 12 of the most important call management-related features, including some advanced ones like IVR, call analytics, and automatic call distribution. With an average rating of 4.9 on platforms like Capterra, G2, and Trustpilot, Phonexa proves itself reliable, scalable, and able to meet diverse business needs. End-to-end solutions and a focus on customer satisfaction make Phonexa an ideal choice for businesses that seek feature-rich and robust call management systems.

Feature Highlights: What Stands Out and What’s Missing

Before we dive into the feature breakdown, let’s take a closer look at what Phonexa actually delivers.

Call Management FeatureAvailability
Voice Recognitionyes
Vanity Numbersyes
Toll-Free Numbersyes
Real-Time Reportingyes
Professional Recordingsyes
Interactive Voice Response (IVR)yes
Call Recordingyes
Call Analyticsyes
Call Trackingyes
Call Filtrationyes
Automatic Call Distribution (ACD)yes

Now that you’ve seen the feature list, let’s break down how each capability impacts real-world Call Management.

Voice Recognition

Call routing is automated using Phonexa’s IVR, therefore improving the customer experience. Using its voice analytics, which probe deeper into interactions, can help you improve your customer service.

Vanity Numbers

Phonexa’s personalized vanity and toll-free numbers will help dramatically increase brand exposure and marketing campaign effectiveness.

Toll-Free Numbers

Offering toll-free numbers, Phonexa boosts involvement, enhances accessibility, and lets users call businesses free from paying fees.

Real-Time Reporting

Phonexa provides real-time data, which lets quick changes be made for the best outcomes. Furthermore, performance improvements and strategic optimization are brought about for better results.

Professional Recordings

For companies employing premium IVR messages to improve service quality, Phonexa improves the caller experience and creates a polished, reliable image.

Interactive Voice Response (IVR)

Phonexa’s interactive voice response technology aims at automating call handling and offering a better customer experience. Speech analytics provides more thorough knowledge of conversations, thereby enhancing customer service.

Call Recording

Phonexa guarantees consistent service delivery by means of call recording features for compliance and training needs, therefore improving agent effectiveness over time.

Call Analytics

Phonexa provides solutions for thorough call monitoring as well as strategy development.

Call Tracking

With its Call Logic product—which provides sophisticated call attribution, source tracking, and campaign performance analytics for marketers and lead generators—Phonexa specializes in call monitoring and analytics.

Call Filtration

The call screening tool of Phonexa helps to select important leads, stop unwelcome calls, allocate resources effectively, and increase general involvement.

Automatic Call Distribution (ACD)

Phonexa ensures that calls are efficiently assigned to agents, depending on their abilities and availability, improving the company’s running effectiveness.


Leading Solution in Call Management: End-to-end solutions and a focus on customer satisfaction make Phonexa an ideal choice for businesses that seek feature-rich and robust call management systems.

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