Avaya review
Independent platforms
Avaya Reviews
Independent review platforms reveal a mix of praise and criticism. Before choosing a proven SaaS solution, see how avaya.com truly measures up in the eyes of real users.
| Review Platform | Rating | Review Count |
|---|---|---|
| Capterra | 4.4 | 88 |
| G2 | 4.2 | 216 |
| Gartner | 4.2 | 377 |
| GetApp | 4.7 | 11 |
| Glassdoor | 3.1 | 3469 |
| GoodFirms | 5 | 1 |
| Software Advice | 4.4 | 88 |
| Trustpilot | 2.5 | 6 |
| TrustRadius | 8.2 | 245 |
| Weighted Average Rating | 3.6 |
Avaya Social Media
Avaya Traffic & Engagement
Curious how users actually find and interact with Avaya? The table below breaks down traffic sources, user engagement, and key site metrics to reveal how avaya.com attracts and retains its audience.
| Monthly Visits | Page Per Visit | Time On Site | Bounce Rate | Direct Traffic | Search Traffic | Paid Referral Traffic | Referral Traffic | Mail Traffic | Social Traffic |
|---|---|---|---|---|---|---|---|---|---|
| 590,730 | 5.0 | 276.0 | 0.44 | 46.18% | 45.53% | 0.23% | 6.99% | 0.17% | 0.90% |
Supported Integrations
Avaya seamlessly connects with popular platforms like Google Workspace, Salesforce, and Microsoft Teams, ensuring your Call Management system works effortlessly with your existing sales and marketing tools.
- Salesforce
- Microsoft Teams
- Google Workspace
- Zoom
- Twilio
- Slack
- Zendesk
- ServiceNow
- HubSpot
- SAP
Talkdesk Call Management Service Review
Feature Highlights: What Stands Out and What’s Missing
Before we dive into the feature breakdown, let’s take a closer look at what Avaya actually delivers.
| Call Management Feature | Availability |
|---|---|
| Voice Recognition | yes |
| Vanity Numbers | yes |
| Toll-Free Numbers | yes |
| Real-Time Reporting | yes |
| Professional Recordings | – |
| Interactive Voice Response (IVR) | yes |
| Call Recording | yes |
| Call Analytics | yes |
| Call Tracking | – |
| Call Filtration | – |
| Automatic Call Distribution (ACD) | yes |
Now that you’ve seen the feature list, let’s break down how each capability impacts real-world Call Management.
Voice Recognition
Avaya’s conversational intelligence uses voice recognition to automate natural language discussions with consumers, improve engagement, and streamline call routing.
Vanity Numbers
Make a lasting impression with Avaya’s vanity numbers—ones that are both distinctive and consistent with your brand. As a result, more people will remember your ads and be familiar with your brand. Personal phone numbers may help people remember your brand.
Toll-Free Numbers
Because Avaya’s toll-free numbers are easy to use and cost nothing to customers, more people are calling to get better customer service.
Real-Time Reporting
Avaya Experience Platform’s real-time reporting provides immediate insights into call traffic and campaign efficacy, allowing you to improve results and boost productivity.
Interactive Voice Response (IVR)
Avaya’s interactive voice response (IVR) provides automated self-service choices, hence raising customer satisfaction and lowering wait times. Using effective solutions will assist to improve the customer journey.
Call Recording
Call recording solutions are provided by Avaya for the goals of quality monitoring, compliance, and training. Maximize agent productivity while ensuring compliance with regulations.
Call Analytics
Avaya Experience Platform provides analytics that show detailed information about customer behavior, agent performance, and call trends to help organizations make data-driven decisions.
Automatic Call Distribution (ACD)
Avaya rethought automated call distribution (ACD) to boost efficiency, manage call flow, and enhance the customer experience. When calls come in, it immediately routes them to free agents.
Average Performer in Call Management: While it provides basic call management features, Avaya lacks the innovation, scalability, and reliability to compete with top-rated businesses.
