CallTools review
Independent platforms
CallTools Reviews
Independent review platforms reveal a mix of praise and criticism. Before choosing a proven SaaS solution, see how calltools.com truly measures up in the eyes of real users.
| Review Platform | Rating | Review Count |
|---|---|---|
| Capterra | 4.8 | 149 |
| G2 | 4.9 | 56 |
| Gartner | – | – |
| GetApp | 4.8 | 149 |
| Glassdoor | 2.5 | 3 |
| GoodFirms | – | – |
| Software Advice | 4.8 | 149 |
| Trustpilot | 5 | 218 |
| TrustRadius | – | – |
| Weighted Average Rating | 4.9 |
CallTools Social Media
CallTools Traffic & Engagement
Curious how users actually find and interact with CallTools? The table below breaks down traffic sources, user engagement, and key site metrics to reveal how calltools.com attracts and retains its audience.
| Monthly Visits | Page Per Visit | Time On Site | Bounce Rate | Direct Traffic | Search Traffic | Paid Referral Traffic | Referral Traffic | Mail Traffic | Social Traffic |
|---|---|---|---|---|---|---|---|---|---|
| 23,938 | 2.0 | 43.0 | 0.49 | 44.38% | 46.39% | 0.74% | 6.29% | 0.14% | 2.06% |
Supported Integrations
CallTools seamlessly connects with popular platforms like BlackBook, ActiveProspect, and Balto, ensuring your Call Management system works effortlessly with your existing sales and marketing tools.
- ActiveProspect
- Balto
- BlackBook
- Blue Ink Digital
- boderdoo.com
- ClickFunnels
- DebtPayPro
- Follow Up Boss
- Forefront CRM
- Gmail
Talkdesk Call Management Service Review
Feature Highlights: What Stands Out and What’s Missing
Before we dive into the feature breakdown, let’s take a closer look at what CallTools actually delivers.
| Call Management Feature | Availability |
|---|---|
| Voice Recognition | yes |
| Vanity Numbers | – |
| Toll-Free Numbers | yes |
| Real-Time Reporting | yes |
| Professional Recordings | – |
| Interactive Voice Response (IVR) | yes |
| Call Recording | yes |
| Call Analytics | yes |
| Call Tracking | – |
| Call Filtration | yes |
| Automatic Call Distribution (ACD) | yes |
Now that you’ve seen the feature list, let’s break down how each capability impacts real-world Call Management.
Voice Recognition
CallTools offers Answering Machine Detection by correctly identifying genuine voices versus machines, therefore ensuring ideal call handling and increasing agent talk time and campaign effectiveness.
Toll-Free Numbers
CallTools lets businesses become nationally recognized and provide customers a fast, affordable method of contact by allowing them access to toll-free numbers, enhancing interaction.
Real-Time Reporting
CallTools’ Live Agent Report offers real-time insights on agent activity and performance that enable fast changes to maximize output and drive better campaign results. Track significant trends and statistics.
Interactive Voice Response (IVR)
By way of customizing routing, automated self-service solutions offered by CallTools’ IVRs enable businesses to efficiently manage incoming calls, reduce wait times, and raise customer satisfaction.
Call Recording
CallTool logs phone calls, therefore providing useful data for agent training, compliance, and quality control. Record tightly to boost performance.
Call Analytics
CallTool provides insights into call patterns, agent performance, and customer behavior using exhaustive call analytics, helping businesses make wise decisions. Enhance the communication techniques.
Call Filtration
CallTool’s list management with live filters assures agents’ focus on high-potential leads, thus improving the overall campaign efficiency by means of effective call filtering.
Automatic Call Distribution (ACD)
Call Tool’s Automatic Call Distribution (ACD) smartly distributes incoming calls to appropriate agents, optimizing call flow and improving customer experience.
Leading Solution in Call Management: End-to-end solutions and a focus on customer satisfaction make CallTools an ideal choice for businesses that seek feature-rich and robust call management systems.
