Nextiva review
Independent platforms
Nextiva Reviews
Independent review platforms reveal a mix of praise and criticism. Before choosing a proven SaaS solution, see how nextiva.com truly measures up in the eyes of real users.
| Review Platform | Rating | Review Count |
|---|---|---|
| Capterra | 4.6 | 909 |
| G2 | 4.5 | 3305 |
| Gartner | 4.6 | 665 |
| GetApp | 4.6 | 909 |
| Glassdoor | 4 | 1103 |
| GoodFirms | – | – |
| Software Advice | 4.6 | 909 |
| Trustpilot | 4.8 | 5116 |
| TrustRadius | 9.1 | 294 |
| Weighted Average Rating | 4.7 |
Nextiva Social Media
Nextiva Traffic & Engagement
Curious how users actually find and interact with Nextiva? The table below breaks down traffic sources, user engagement, and key site metrics to reveal how nextiva.com attracts and retains its audience.
| Monthly Visits | Page Per Visit | Time On Site | Bounce Rate | Direct Traffic | Search Traffic | Paid Referral Traffic | Referral Traffic | Mail Traffic | Social Traffic |
|---|---|---|---|---|---|---|---|---|---|
| 1,106,899 | 5.0 | 329.0 | 0.34 | 70.01% | 24.62% | 0.43% | 4.54% | 0.07% | 0.34% |
Supported Integrations
Nextiva seamlessly connects with popular platforms like Zendesk, Zoho, and HubSpot, ensuring your Call Management system works effortlessly with your existing sales and marketing tools.
- Zoho
- HubSpot
- Zendesk
- Salesforce
- Oracle Sales Cloud
- Microsoft Dynamics
- Microsoft Outlook
- Oracle NetSuite
- Bullhorn
- Workbooks
Talkdesk Call Management Service Review
Feature Highlights: What Stands Out and What’s Missing
Before we dive into the feature breakdown, let’s take a closer look at what Nextiva actually delivers.
| Call Management Feature | Availability |
|---|---|
| Voice Recognition | yes |
| Vanity Numbers | yes |
| Toll-Free Numbers | yes |
| Real-Time Reporting | yes |
| Professional Recordings | yes |
| Interactive Voice Response (IVR) | yes |
| Call Recording | yes |
| Call Analytics | yes |
| Call Tracking | yes |
| Call Filtration | yes |
| Automatic Call Distribution (ACD) | yes |
Now that you’ve seen the feature list, let’s break down how each capability impacts real-world Call Management.
Voice Recognition
With speech recognition, Nextiva improves communication efficiency by means of automated call routing and simple interactions that expedite processes and boost customer experience.
Vanity Numbers
Nextiva’s vanity number system offers unforgettable phone numbers that greatly increase brand awareness and help to make marketing efforts more successful via better client memory.
Toll-Free Numbers
Nextiva provides toll-free numbers, thus enabling consumers to quickly interact with companies at no cost, so improving accessibility and motivating more involvement.
Real-Time Reporting
Real-time reporting from Nextiva provides instantaneous insights on call traffic and campaign effectiveness, allowing companies to make data-driven changes, maximize outcomes, and increase return on investment.
Professional Recordings
Nextiva guarantees a polished and interesting first impression by means of professional recordings and high-quality IVR messages created by voice artists, therefore improving the caller experience.
Interactive Voice Response (IVR)
By means of automated self-service alternatives offered by Nextiva’s IVR technology, client wait times are greatly shortened and general satisfaction is raised via effective call management.
Call Recording
Nextiva call recording records important phone calls, giving companies useful instruments for quality control, compliance adherence, and successful agent training.
Call Analytics
Nextiva call analytics helps companies to make educated, data-driven choices for improved efficiency by providing comprehensive insights into call patterns, agent performance, and consumer behavior.
Call Tracking
Nextiva provides comprehensive call analytics, tracking both total and individual data on incoming and departing calls. This covers measures of incoming call volume, call duration, hold times, and speed of answer.
Call Filtration
The sophisticated call filtering system of Nextiva efficiently filters and routes calls, therefore guaranteeing that critical communications are given top priority and handled for best performance.
Automatic Call Distribution (ACD)
Through lower wait times and better agent use, Nextiva’s ACD dynamically allocates incoming calls to the most appropriate agents, therefore improving customer experience.
Leading Solution in Call Management: End-to-end solutions and a focus on customer satisfaction make Nextiva an ideal choice for businesses that seek feature-rich and robust call management systems.
