8×8 review

Independent review platforms reveal a mix of praise and criticism. Before choosing a proven SaaS solution, see how 8×8.com truly measures up in the eyes of real users.

8×8 Social Media

• LinkedIn
• YouTube

8×8 Traffic & Engagement

Curious how users actually find and interact with 8×8? The table below breaks down traffic sources, user engagement, and key site metrics to reveal how 8×8.com attracts and retains its audience.

Supported Integrations

8×8 seamlessly connects with popular platforms like Slack, Salesforce, and Zendesk, ensuring your Call Management system works effortlessly with your existing sales and marketing tools.

Feature Highlights: What Stands Out and What’s Missing

Before we dive into the feature breakdown, let’s take a closer look at what 8×8 actually delivers.

Now that you’ve seen the feature list, let’s break down how each capability impacts real-world Call Management.

Voice Recognition

8×8’s contact center solutions come with powerful speech recognition features. This technology turns voice into text, which makes call routing and self-service more effective. This improves customer contact and cuts down on wait times.

Vanity Numbers

As part of the phone number claim procedure, 8×8’s admin panel lets you choose vanity numbers. You might ask for unique, easy-to-remember numbers that stand for your brand. This will make it simpler for people to remember and connect with your firm.

Toll-Free Numbers

8×8 offers toll-free numbers that may help your business seem more professional and make it easier for customers to talk to you anywhere in the country. You may receive these numbers as part of their comprehensive business phone system, which ensures you always have a convenient and affordable way to get in touch.

Real-Time Reporting

8×8 gives you instant insights and data on call volumes, agent performance, and customer interactions with its strong real-time reporting. This information provides managers with the ability to make rapid, smart choices that improve service quality.

Interactive Voice Response (IVR)

With 8×8’s IVR technology, callers can use their voice or touch-tone to navigate menus, making call management easier. This feature makes operations more efficient, cuts down on wait times, and quickly sends consumers to the right department.

Call Recording

8×8’s call recording capability records every client contact for training, quality control, and compliance reasons. It ensures that thorough records are kept, which helps firms improve their service delivery.

Call Analytics

8×8’s thorough call analytics provide you with a clear picture of how calls are going and what customers are doing. This careful study enables companies to refine their strategies, modify their procedures, and ultimately enhance customer satisfaction.

Call Tracking

8×8’s integrated call monitoring system keeps track of the number, length, and results of incoming calls. This gives you a clear picture of how well your marketing is working and how engaged your customers are. It helps increase the performance of call handling operations by making them more efficient.

Automatic Call Distribution (ACD)

The ACD function sends incoming calls to the agents who are most qualified and available to handle them. This technique cuts down on wait times and makes the whole customer service experience better.

Average Performer in Call Management: While it provides basic call management features, 8×8 lacks the innovation, scalability, and reliability to compete with top-rated businesses.