Independent platforms
CloudTalk Reviews
Independent review platforms reveal a mix of praise and criticism. Before choosing a proven SaaS solution, see how cloudtalk.io truly measures up in the eyes of real users.
| Review Platform | Rating | Review Count |
|---|---|---|
| Capterra | ⭐ 4.4 | 266 |
| G2 | ⭐ 4.4 | 1383 |
| Gartner | ⭐ 4.2 | 48 |
| GetApp | ⭐ 4.4 | 266 |
| Glassdoor | ⭐ 4.3 | 152 |
| GoodFirms | ⭐ 5 | 3 |
| Software Advice | ⭐ 4.4 | 266 |
| Trustpilot | ⭐ 3.9 | 380 |
| TrustRadius (out of 5) | ⭐ 4.0 | 66 |
| Weighted Average Rating | 4.3 |
CloudTalk Social Media
CloudTalk Traffic & Engagement
Curious how users actually find and interact with CloudTalk? The table below breaks down traffic sources, user engagement, and key site metrics to reveal how cloudtalk.io attracts and retains its audience.
| Monthly Visits | Page Per Visit | Time On Site | Bounce Rate | Direct Traffic | Search Traffic | Paid Referral Traffic | Referral Traffic | Mail Traffic | Social Traffic |
|---|---|---|---|---|---|---|---|---|---|
| 344,947 | 4 | 250 | 0.4 | 41.02% | 51.00% | 0.50% | 5.64% | 0.08% | 1.76% |
Supported Integrations
CloudTalk seamlessly connects with popular platforms like Zendesk, Salesforce, and HubSpot, ensuring your Call Management system works effortlessly with your existing sales and marketing tools.
- Salesforce
- HubSpot
- Zendesk
- Microsoft Teams
- Pipedrive
- Zoho CRM
- Intercom
- Freshdesk
- Zapier
- Copper CRM
CloudTalk Call Management Service Review
Feature Highlights: What Stands Out and What’s Missing
Before we dive into the feature breakdown, let’s take a closer look at what CloudTalk actually delivers.
| Call Management Feature | Availability |
|---|---|
| Voice Recognition | yes |
| Vanity Numbers | – |
| Toll-Free Numbers | yes |
| Real-Time Reporting | yes |
| Professional Recordings | – |
| Interactive Voice Response (IVR) | yes |
| Call Recording | yes |
| Call Analytics | yes |
| Call Tracking | yes |
| Call Filtration | yes |
| Automatic Call Distribution (ACD) | yes |
Now that you’ve seen the feature list, let’s break down how each capability impacts real-world Call Management.
Voice Recognition
CloudTalk’s AI-powered speech recognition transcribes conversations as they happen, which makes routing smarter, replies quicker, and agents more productive.
Toll-Free Numbers
CloudTalk offers toll-free and local lines in over 160 countries, enabling companies to reach clients worldwide while maintaining easy accessibility.
Real-Time Reporting
CloudTalk’s real-time dashboards let organizations see call activity, agent performance, and KPIs right away, so they can make choices based on facts.
Interactive Voice Response (IVR)
CloudTalk’s configurable IVR system directs calls to the correct department, reducing wait times and enhancing customer satisfaction through automation.
Call Recording
With CloudTalk, you can automatically record both incoming and outgoing conversations to ensure quality, compliance, and ongoing improvement.
Call Analytics
CloudTalk’s analytics package provides extensive information on call metrics, agent performance, and customer behavior, enabling you to enhance your business and achieve a better return on investment.
Call Tracking
CloudTalk’s call monitoring tools enable you to view the origin of each call, its duration, and the outcome. This helps you figure out how well your campaign is working and how to get more leads to convert.
Call Filtration
CloudTalk’s smart call routing sends calls directly to the proper agents based on pre-set rules.
Automatic Call Distribution (ACD)
CloudTalk’s ACD sends calls to the best agents depending on their expertise, availability, or priority. This cuts down on wait times and raises resolution rates.
Leading Solution in Call Management: End-to-end solutions and a focus on customer satisfaction make CloudTalk an ideal choice for businesses that seek feature-rich and robust call management systems.
