Independent platforms
GoTo Reviews
Independent review platforms reveal a mix of praise and criticism. Before choosing a proven SaaS solution, see how goto.com truly measures up in the eyes of real users.
| Review Platform | Rating | Review Count |
|---|---|---|
| Capterra | ⭐ 4.5 | 672 |
| G2 | ⭐ 4.4 | 1337 |
| Gartner | ⭐ 4.4 | 25 |
| GetApp | ⭐ 4.5 | 672 |
| Glassdoor | ⭐ 3.7 | 1350 |
| GoodFirms | ⭐ No reviews | No reviews |
| Software Advice | ⭐ 4.5 | 672 |
| Trustpilot | ⭐ No reviews | No reviews |
| TrustRadius (out of 5) | ⭐ 4.3 | 390 |
| Weighted Average Rating | 4.2 |
GoTo Social Media
GoTo Traffic & Engagement
Curious how users actually find and interact with GoTo? The table below breaks down traffic sources, user engagement, and key site metrics to reveal how goto.com attracts and retains its audience.
| Monthly Visits | Page Per Visit | Time On Site | Bounce Rate | Direct Traffic | Search Traffic | Paid Referral Traffic | Referral Traffic | Mail Traffic | Social Traffic |
|---|---|---|---|---|---|---|---|---|---|
| 5,315,294 | 4 | 216 | 0.37 | 72.43% | 18.96% | 0.27% | 8.06% | 0.05% | 0.24% |
Supported Integrations
GoTo seamlessly connects with popular platforms like Mrio, Zendesk, and Salesforce, ensuring your Call Management system works effortlessly with your existing sales and marketing tools.
- Zendesk
- Salesforce
- Mrio
- Microsoft Teams
- Zebra
- Kommo CRM
- ChurnZero
- Pipedrive
- SugarCRM
- HubSpot
GoTo Call Management Service Review
Feature Highlights: What Stands Out and What’s Missing
Before we dive into the feature breakdown, let’s take a closer look at what GoTo actually delivers.
| Call Management Feature | Availability |
|---|---|
| Voice Recognition | yes |
| Vanity Numbers | yes |
| Toll-Free Numbers | yes |
| Real-Time Reporting | yes |
| Professional Recordings | yes |
| Interactive Voice Response (IVR) | yes |
| Call Recording | yes |
| Call Analytics | yes |
| Call Tracking | yes |
| Call Filtration | yes |
| Automatic Call Distribution (ACD) | yes |
Now that you’ve seen the feature list, let’s break down how each capability impacts real-world Call Management.
Voice Recognition
GoTo’s voice recognition technology powers its AI Receptionist and call transcription, which lets calls be handled naturally and automatically, and speech be converted to text accurately. This technology enhances customer interactions by enabling it to hear spoken requests and providing smooth, effective communication assistance.
Vanity Numbers
GoTo Connect allows companies to obtain vanity numbers, enabling them to create phone numbers that are easy to remember and are linked to their brand. These vanity numbers can be changed to fit your needs, which helps people remember your brand and makes it simpler for them to reach you. Pick a format that fits your company identity from the options.
Toll-Free Numbers
GoTo Connect gives companies toll-free lines so they may have a nationwide presence, and consumers can call without paying. These numbers make it easier for people to get in touch and can be used in meetings with services like voicemail and call routing to facilitate easier communication.
Real-Time Reporting
With configurable dashboards, GoTo Contact Center lets you see real-time data. To make choices based on data and improve service quality, keep an eye on call queues, agent activity, and performance in real time.
Professional Recordings
GoTo Meeting lets you record sessions in high quality, including audio, video, and screen sharing. You can save recordings on your computer or in the cloud, making them easily accessible, shareable, and reviewable.
Interactive Voice Response (IVR)
You may create your own call flows using GoTo Connect’s IVR system by dragging and dropping. Customers and agents can save time by allowing callers to explore menus, obtain information, or direct themselves to the relevant department.
Call Recording
GoTo Connect and Contact Center may automatically or manually record calls. These are useful for compliance, training, and quality assurance, and you can manage and download them whenever you want.
Call Analytics
With GoTo’s Contact Center analytics, you can see call stats in great detail. Keep an eye on the number of calls, how long they last, how long people have to wait, and how well agents do their jobs to find patterns and make customer service better.
Call Tracking
GoTo’s call monitoring tools keep track of every call from beginning to end. You may use thorough data and dashboards to keep an eye on call outcomes, agent performance, and customer interactions in order to improve the quality of your campaigns and service.
Call Filtration
GoTo Connect has comprehensive call filtering that can prevent spam, send calls directly to VIPs, or send calls to other numbers depending on the caller ID. You have complete control over incoming calls using filters. They may play personalized messages, send calls to voicemail, or send them to another number.
Automatic Call Distribution (ACD)
ACD helps GoTo Contact Center send incoming calls to the agents who are most suited for them based on their abilities or availability. It reduces wait times and streamlines operations with features like prioritizing queues and routing based on skills.
Leading Solution in Call Management: End-to-end solutions and a focus on customer satisfaction make GoTo an ideal choice for businesses that seek feature-rich and robust call management systems.
