The most effective call transcription tools in 2023You may record, transcribe, and save customer or conference conversations using call transcription software. AI powered transcription tools are enough accurate.
The Top 5 Transcription Tools of 2023
With the use of call transcription software, you may capture, transcribe, and save live customer or conference calls. Your business may leverage a number of fantastic resources to enhance customer service and record audio conversations. Nevertheless, which software should be used for call transcription? These are 5 of the best phone transcription programs available, and how to use them. We’ll also discuss why call transcription software is effective and how to start using it.
Call Transcription: A Brief Introduction
Talks over the phone, via video chat, or in a conference call may all be transcribed into text for you. Hence, the term “speech-to-text transcription” is often used to describe this process. The process is fully automated using call transcription software, which stores audio files as text that can be easily searched. No more hastily written notes during important phone calls or conferences.
The accuracy of AI call transcription software may differ based on several factors such as the quality of the audio, the complexity of the language used, and the specific AI technology used for transcription. In the general sense, AI call transcription software can be highly accurate, with some platforms claiming accuracy rates of up to 95% or higher. However, it’s important to note that 100% accuracy is still not guaranteed, and errors can occur. Some factors that can affect the accuracy of AI transcription software include:
- Background noise. If the audio includes a great deal of ambient noise, it can be difficult for AI to accurately transcribe the call.
- Speaker recognition. If there are multiple speakers on the call, the AI transcription tool may have difficulty distinguishing between them and attributing the correct words to the right person.
- Language complexity. If the language used on the call is highly technical or includes industry-specific jargon, AI transcription tools may have difficulty capturing the essence of the talk in writing.
- Accents and dialects. If the speakers on the call have accents or dialects that are unfamiliar with the AI technology, it can lead to errors in transcription.
Overall, while AI call transcription tool can be highly accurate, it’s important to keep in mind that errors can still occur. It’s always a good idea to review the transcripts for accuracy and make any necessary corrections to ensure that you’re getting the most out of your call transcription tools.
Are you interested to start recording calls soon? To get you started, let’s look through some transcription software options worth your attention.
The Top 5 Call Transcription software Options
There are several high-quality transcribing applications available nowadays. Let’s talk about a couple of the top choices.
iovox – innovative and flexible AI-driven platform that quickly adapts to company needs
iovox Insights is a cutting-edge conversational AI application that converts phone calls into written transcripts. You may easily extract important customer interactions from call recordings using the API’s voice recognition technologies. The transcribe function in iovox Insights is quite useful for quickly turning an audio recording into text. The iovox Insights feature also allows you to:
- Do keyword research. The voice recognition technology of iovox works hand in hand with a keyword-spotting capability to enable automated keyword detection from a transcript. If you want to utilize the speech analytics function, you will need to provide the program with the sentences and keywords you wish to emphasize. After that, the AI system will be able to automatically identify them through phone logs and follow them.
- Assess key performance indicators. You may analyze KPIs and identify patterns in client discussions with the aid of iovox Insights. When sales coaches have a firm grasp on client patterns, they are better able to anticipate results and raise the bar for call interactions. Because of this, customer connections are strengthened which enhances the overall satisfaction of the customer and the likelihood that a customer will stick around.
Using the program regularly will help the AI learn from your interactions with customers and the data you collect about them. Because of this, iovox Insights is a flexible automation platform that can adapt to the needs of your company as it develops.
fireflies.ai – an AI-powered real-time audio and video transcription platform
fireflies is an AI-driven platform for meeting transcribing. Businesses may now use speech recognition software to capture and transcribe audio and video in real time. When audio is transcribed using fireflies intelligence, you may annotate the recording, add notes, and search for keywords.
Wingman – an intelligent conversational tool that boosts sales call outcomes, coaching effectiveness, and teamwork
The live transcription capabilities of Wingman, a conversation intelligence platform, can aid your business with sales call effectiveness, coaching, and cooperation. Whether it’s a video or audio conference, Wingman can easily transliterateit.
Otter – the most popular option for academic establishments to transcribe sessions and courses
Otter is an automated transcription service primarily used by universities to transcribe lectures, seminars, and other classroom activities into easily searchable text files. This recording program can transcribe the audio data on a real-time basis and provide an automatic summary for group settings. Otter also provides a real-time transcription of audio from online meetings like Google Meet or Zoom meeting.
Gong – a phone transcription system that connects with online conferencing services
Gong is one of the transcription tools that records and transcribes phone calls and utilizes analytics and insights to improve the way agents communicate with their customers. Webinar powerhouses like Zoom and Microsoft Teams are among those that can be integrated with this transcription software. Researching the advantages of call transcription technology is essential before making a final decision.
Three Major Advantages of Phone Transcribing
The key advantages of using a call transcription tool and transcribed calls for your company are outlined below.
Call Transcription Allows for Easy Retrieval of Recorded Content
In certain cases, recorded calls might be difficult to understand, making it tedious to manually extract essential terms and transcribe them. Automated transcription software takes a video or audio clip and turns it into searchable meeting notes. A text transcript of a discussion allows you to search for relevant information within it without having to read the whole chat. This is especially useful if you need to quickly find a specific point of a long call or conference.
Maintain a Record of All Interactions With Customers
Having a written transcript of an audio recording makes it possible to save a copy of the transcript for future use. You may start up with a client right where you left off by maintaining a record of their interactions and transcribing their calls. These logs may be shared with colleagues so that everyone can get insight into how effective a certain encounter was, and hence how to best improve the customer experience.
Public Documents
Supporting customers in many fields requires adhering to strict regulations. Companies can verify they are in compliance with the law by examining transcribed conversations and acting swiftly when inconsistencies are found. In addition, you may examine how different problems were handled by listening to recordings of conversations between customer service representatives and those consumers. Please be aware that any telephone, meeting, and conferencing recording must be done in accordance with applicable laws. Before using transcription software, be sure to check the relevant legislation in your nation and state.
