Privacy Policy

Calltracking Principles

Here at Calltracking, we believe strongly in openness and trust. The more we trust each other by being open and honest, the more we all can benefit from our collective experiences. We hope this is reflected in our Privacy Policy below. We also believe our users are entitled to be in control of their Personal Data (as defined below), which is why we carry out all our processing operations in compliance with the California Consumer Privacy Act (“CCPA”) and other applicable global privacy and data protection laws such as the European Union General Data Protection Regulation (“GDPR”).

The Information We Collect

For the purpose of this Privacy Policy, “Personal Data” means any information relating to an identified or identifiable natural person (or household as applicable); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

When you visit Calltracking, you provide us with two types of information: personal information you knowingly choose to disclose that is collected by us, and website use information collected by us as you interact with the Calltracking website. When you register with Calltracking, you provide us with certain personal information, such as your name and email address. When you enter Calltracking, we may collect your browser type and IP address. This information is gathered for all Calltracking visitors but will be kept private and not used to track individual activity and only be used to deter spammers or otherwise improve the Calltracking experience. In addition, we may store information from your browser using “cookies.” A cookie is a piece of data stored on the user’s computer tied to information about the user. We may use session ID cookies to confirm that users are logged in. These cookies terminate once the user closes the browser. We may use a persistent cookie that stores your login ID and password, to make it easier for you to log in when you come back to Calltracking. You can remove or block this cookie using the settings in your browser, if you want to disable this convenience feature.

When you use Calltracking, you may set up your personal profile, form relationships, send messages, perform searches and queries, post in forms, and transmit information through various channels. We collect this information so we can provide you with high-quality service and offer personalized features. In most cases, we retain it so that, for instance, you can return to view prior messages you have sent or easily see your friends list. When you update information, we may keep a backup copy of the prior version for a reasonable period of time to enable reversion to the prior version of that information.

You post all Posted Content (as defined in the Calltracking Terms of Use) the Calltracking website at your own risk. Although we allow you to set privacy options that limit access to your pages, please be aware that no security measures for any website are impenetrable or 100% secure. We cannot control the actions of other users with whom you may choose to share your pages and information. Therefore, we cannot and do not guarantee that Posted Content on the Calltracking website will not be viewed by unauthorized persons. We are not responsible for circumvention of any privacy settings or security measures contained on the Calltracking website. You understand and acknowledge that, even after removal, copies of Posted Content may remain viewable in cached and archived pages or if other users have copied or stored your Posted Content.

Any improper collection or misuse of information provided on Calltracking is a violation of the Calltracking Terms of Service and should be reported to [email protected].

If you choose to use our invitation service to tell a friend about our website, we will ask you for your friend’s email address. We will automatically send your friend an email inviting him or her to visit the site. Calltracking stores this information to send this email, to register a friend connection if your invitation is accepted, and to track the success of our referral program. Your friend may contact us at [email protected] to request that we remove this information from our database.

Calltracking also offers tools to help businesses collect reviews from their customers. In using these tools, a business may provide Personal Data about its customers such as names, emails, and order numbers.

Children Under Age 13

Calltracking does not knowingly collect or solicit personal information from anyone under the age of 13 or knowingly allow such persons to register. If you are under 13, please do not attempt to register for Calltracking or send any information about yourself to us, including your name, address, telephone number or email address. No one under age 13 may provide any personal information to or on Calltracking. In the event that we learn that we have collected personal information from a child under age 13 without verification of parental consent, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 13, please contact us at [email protected].

Children Between Ages of 13 and 18

We recommend that minors over the age of 13 ask their parents for permission before sending any information about themselves to anyone over the Internet.

Video Reviews

Videos submitted on Calltracking may be published to YouTube using YouTube API Services. When creating and submitting a video, you are subject to the YouTube Terms of Service. Please also refer to Google’s Privacy Policy to understand how your personal information is handled and protected in regards to their services.

Use of Information Obtained by Calltracking

When you register with Calltracking, you create your own profile and privacy settings. Your profile information, as well as your first name, last initial and photo, are displayed to people in the Calltracking community to enable you to connect with people on Calltracking. We may occasionally use your name and email address to send you notifications regarding new services offered by Calltracking that we think you may find valuable.

Profile information is used by Calltracking primarily to be presented back to and edited by you when you access the service, and to be presented to others permitted by your privacy settings to view that information. In some cases, where your privacy settings permit it, other Calltracking users may be able to supplement your profile.

Calltracking reserves the right to send you notices about your account, even if you opt out of all voluntary email notifications.

Calltracking may use information in your profile without identifying you as an individual to third parties. We may do this for purposes such as aggregating how many people in a particular network are interested in a certain business category, and personalizing advertisements and promotions. We believe this benefits you—by enabling us and others to provide information that’s more likely interesting to you individually. For example, if you indicated a favorite clothing brand in your profile, you may see an advertisement highlighting a business that sells similar clothing, based on your demographic profile. But we would not identify you individually to the business.

The information collected from businesses using Calltracking review collection tools is used to send out customer feedback surveys, verify collected reviews, and allow businesses to address customer service issues.

Sharing Your Information with Third Parties

Calltracking does not provide contact information to third party marketers without your permission. We only share your information with third parties in limited circumstances where we believe such sharing is (1) reasonably necessary to offer the service, (2) legally required or, (3) specifically permitted by you. For example:

• We may provide information to service providers to help us bring you the services we offer. Specifically, we may use third parties to facilitate our business, such as to host the service at a co-location facility for servers, to send out email updates about Calltracking, to remove repetitive information from our user lists, to process payments for products or services, or to provide search results or links (including sponsored links). In connection with these offerings and business operations, our service providers may have access to your personal information for use for a limited time in connection with these business activities. Where we utilize third parties for the processing of any personal information, we implement reasonable contractual and technical protections limiting the use of that information to the Calltracking -specified purposes.

• We occasionally provide demonstration accounts that allow non-users a glimpse into the Calltracking world. Such accounts have only limited capabilities and passwords are changed regularly to limit possible misuse.

• We may be required to disclose user information pursuant to lawful requests, such as subpoenas or court orders, or in compliance with applicable laws. We do not reveal information until we have a good faith belief that an information request by law enforcement or private litigants meets applicable legal standards. Additionally, we may share account or other information when we believe it is necessary to comply with law, to protect our interests or property, to prevent fraud or other illegal activity perpetrated through the Calltracking service or using the Calltracking name, or to prevent imminent bodily harm. This may include sharing information with other companies, lawyers, agents or government agencies.

• If the ownership of all or substantially all of the Calltracking business, or individual business units owned by Calltracking were to change, your user information may be transferred to the new owner so the service can continue operations. In any such transfer of information, your user information would remain subject to the promises made in any pre-existing Privacy Policy.

When you use Calltracking, certain information you post or share with third parties, such as personal information, posts, messages, photos, or other information, may be shared with other users; and all such sharing of information is done at your own risk. Please keep in mind that if you disclose personal information in your profile or when posting text, messages, photos, or other items, this information may become publicly available. Your email address and full last name will be kept private unless otherwise noted.

Links

Calltracking may contain links to third party websites. We are of course not responsible for the privacy practices of other web sites. We encourage our users to be aware when they leave our site to read the privacy statements of each and every web site that collects personally identifiable information. This Privacy Policy applies solely to information collected by Calltracking on the Calltracking website.

Third Party Advertising

Advertisements that appear on Calltracking are sometimes delivered (or “served”) directly to you by third party advertisers. They automatically receive your IP address when this happens. These third party advertisers may also download cookies to your computer, or use other technologies such as JavaScript and “web beacons” (also known as “1×1 gifs”) to measure the effectiveness of their ads and to personalize advertising content. Such activities allow the advertisers to recognize your computer each time they send you an advertisement in order to measure the effectiveness of their ads and to personalize advertising content. In this way, they may compile information about where individuals using your computer or browser saw their advertisements and determine which advertisements are clicked. Calltracking does not have access to or control of the cookies that may be placed by the third party advertisers. Third party advertisers have no access to your contact information stored on Calltracking unless you choose to share it with them. This Privacy Policy covers the use of cookies by Calltracking, and does not cover the use of cookies or other tracking technologies by any of its advertisers. Calltracking uses Google Analytics, Google Analytics Demographics and Interest Reporting, Remarketing with Google Analytics, Google Display Network Impression Reporting, DoubleClick Platform integrations, and Google Adsense to collect data via Google advertising cookies and anonymous identifiers, in addition to data collected through a standard Google Analytics implementation. You may be able to opt-out of some of advertisers’ practices by visiting the following links: Network Advertising Initiative, Omniture, Digital Advertising Alliance, Google Analytics and PrivacyChoice. Please note that opting out does not prevent the display of advertisements to you.

Your Data, Your Rights

You have a right to be informed of Personal Data processed by Calltracking, a right to correction, erasure and restriction of processing (subject to certain exemptions and other requirements prescribed by law). You also have the right to receive from Calltracking a structured, common and machine-readable format of Personal Data you provided to us.

To protect your privacy, we will take steps to verify your identity before fulfilling your request. We can only identify you via your email address and we can only adhere to your request and provide information if we have Personal Data about you through you having made contact with us directly and/or you using our site and/or services. We cannot provide, rectify or delete any Personal Data that we store on behalf of our users or customers.

To exercise any of the rights mentionined in thie Privacy Policy and/or in the event of questions or comments relating to the use of Personal Data you may contact Calltracking privacy team at [email protected] or through the feedback form on our website. We will not discriminate against you for exercising these rights. An agent may submit a request on your behalf, but you must verify that your agent is authorized to do so.

Security

Calltracking takes appropriate precautions to protect our users’ information. Your account information is located on a secured server behind a firewall. Because email and instant messaging are not recognized as secure communications, we request that you not send private information to us by email or instant messaging services. If you have any questions about the security practices of Calltracking, please contact us at [email protected].

Terms of Service, Notices and Revisions

Your use of Calltracking, and any disputes arising from it, is subject to this Privacy Policy and our Terms of Service. We reserve the right to change our Privacy Policy and our Terms of Service at any time. Non-material changes and clarifications will be effective immediately, and material changes will be effective within 30 days, after posting on the Calltracking website. If we make changes, we will post them and will indicate at the top of this page the policy’s new effective date. If we make material changes to this policy, we will notify you here, by email, or through notice on our home page. We encourage you to refer to this policy on an ongoing basis, so that you understand our current Privacy Policy. Unless stated otherwise, our current Privacy Policy applies to all information that we have about you and your account.