CallTools review

Independent platforms

CallTools Reviews

Independent review platforms reveal a mix of praise and criticism. Before choosing a proven SaaS solution, see how calltools.com truly measures up in the eyes of real users.

Review PlatformRatingReview Count
Capterra4.8149
G24.956
GartnerNo reviewsNo reviews
GetApp4.8149
Glassdoor2.53
GoodFirmsNo reviewsNo reviews
Software Advice4.8149
Trustpilot5218
TrustRadius (out of 5)No reviewsNo reviews
Weighted Average Rating4.9

CallTools Social Media

CallTools Traffic & Engagement

Curious how users actually find and interact with CallTools? The table below breaks down traffic sources, user engagement, and key site metrics to reveal how calltools.com attracts and retains its audience.

Monthly VisitsPage Per VisitTime On SiteBounce RateDirect TrafficSearch TrafficPaid Referral TrafficReferral TrafficMail TrafficSocial Traffic
23,9382.043.00.4944.38%46.39%0.74%6.29%0.14%2.06%

Supported Integrations

CallTools seamlessly connects with popular platforms like BlackBook, ActiveProspect, and Balto, ensuring your Call Management system works effortlessly with your existing sales and marketing tools.

  • ActiveProspect
  • Balto
  • BlackBook
  • Blue Ink Digital
  • boderdoo.com
  • ClickFunnels
  • DebtPayPro
  • Follow Up Boss
  • Forefront CRM
  • Gmail

CallTools Call Management Service Review

4.3Expert Score
Trusted Choice

Call Management Expert Score

Do we recommend CallTools?
CallTools is a Trusted Choice for balancing call management capability and reliability in an outstanding way. Although CallTools features merely 9 call management-related functions, it manages to score average ratings of 4.9 on most review websites, reflecting its ability to meet customer demand. CallTools is a great option for small and medium businesses or businesses looking for reliable call management software without the need for a sophisticated set of features.

Feature Highlights: What Stands Out and What’s Missing

Before we dive into the feature breakdown, let’s take a closer look at what CallTools actually delivers.

Call Management FeatureAvailability
Voice Recognitionyes
Vanity Numbers
Toll-Free Numbersyes
Real-Time Reportingyes
Professional Recordings
Interactive Voice Response (IVR)yes
Call Recordingyes
Call Analyticsyes
Call Tracking
Call Filtrationyes
Automatic Call Distribution (ACD)yes

Now that you’ve seen the feature list, let’s break down how each capability impacts real-world Call Management.

Voice Recognition

CallTools offers Answering Machine Detection by correctly identifying genuine voices versus machines, therefore ensuring ideal call handling and increasing agent talk time and campaign effectiveness.

Toll-Free Numbers

CallTools lets businesses become nationally recognized and provide customers a fast, affordable method of contact by allowing them access to toll-free numbers, enhancing interaction.

Real-Time Reporting

CallTools’ Live Agent Report offers real-time insights on agent activity and performance that enable fast changes to maximize output and drive better campaign results. Track significant trends and statistics.

Interactive Voice Response (IVR)

By way of customizing routing, automated self-service solutions offered by CallTools’ IVRs enable businesses to efficiently manage incoming calls, reduce wait times, and raise customer satisfaction.

Call Recording

CallTool logs phone calls, therefore providing useful data for agent training, compliance, and quality control. Record tightly to boost performance.

Call Analytics

CallTool provides insights into call patterns, agent performance, and customer behavior using exhaustive call analytics, helping businesses make wise decisions. Enhance the communication techniques.

Call Filtration

CallTool’s list management with live filters assures agents’ focus on high-potential leads, thus improving the overall campaign efficiency by means of effective call filtering.

Automatic Call Distribution (ACD)

Call Tool’s Automatic Call Distribution (ACD) smartly distributes incoming calls to appropriate agents, optimizing call flow and improving customer experience.


Trusted Choice in Call Management: CallTools is a great option for small and medium businesses or businesses looking for reliable call management software without the need for a sophisticated set of features.

Dmytro Kovtoniuk

Dmytro Kovtoniuk

Dmytro Kovtoniuk is an SEO and automation specialist at call-tracking.org.

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