Dialpad Sell call tracking review
Independent platforms
Dialpad Reviews
Independent review platforms reveal a mix of praise and criticism. Before choosing a proven SaaS solution, see how dialpad.com truly measures up in the eyes of real users.
| Review Platform | Rating | Review Count |
|---|---|---|
| Capterra | 4.2 | 543 |
| G2 | 4.4 | 277 |
| Gartner | 4.5 | 218 |
| GetApp | 4.2 | 543 |
| Glassdoor | 4.2 | 454 |
| GoodFirms | 4.3 | 4 |
| Software Advice | 4.2 | 543 |
| Trustpilot | 4.2 | 2327 |
| TrustRadius (out of 5) | 3.8 | 506 |
| Weighted Average Rating | 4.2 |
AVOXI Social Media
Dialpad Traffic & Engagement
Curious how users actually find and interact with Dialpad? The table below breaks down traffic sources, user engagement, and key site metrics to reveal how dialpad.com attracts and retains its audience.
| Monthly Visits | Page Per Visit | Time On Site | Bounce Rate | Direct Traffic | Search Traffic | Paid Referral Traffic | Referral Traffic | Mail Traffic | Social Traffic |
|---|---|---|---|---|---|---|---|---|---|
| 2,143,808 | 6.0 | 707.0 | 0.37 | 64.02% | 31.05% | 0.22% | 3.97% | 0.05% | 0.70% |
Supported Integrations
Dialpad seamlessly connects with popular platforms like Zendesk, Salesforce, and HubSpot, ensuring your Call Management system works effortlessly with your existing sales and marketing tools.
- Salesforce
- HubSpot
- Zendesk
- Microsoft Teams
- Google Workspace (formerly G Suite)
- Slack
- Microsoft Dynamics 365
- Zapier
- Gong
- Guru
Dialpad Call Management Service Review
Feature Highlights: What Stands Out and What’s Missing
Before we dive into the feature breakdown, let’s take a closer look at what Dialpad actually delivers.
| Call Management Feature | Availability |
|---|---|
| Voice Recognition | yes |
| Vanity Numbers | yes |
| Toll-Free Numbers | yes |
| Real-Time Reporting | yes |
| Professional Recordings | yes |
| Interactive Voice Response (IVR) | yes |
| Call Recording | yes |
| Call Analytics | yes |
| Call Tracking | yes |
| Call Filtration | yes |
| Automatic Call Distribution (ACD) | yes |
Now that you’ve seen the feature list, let’s break down how each capability impacts real-world Call Management.
Voice Recognition
Dialpad’s audio transcription tool automatically transcribes conversations, meetings, and voicemails, therefore increasing output and guaranteeing that crucial information is never overlooked. Boost accuracy and easily simplify follow-up.
Vanity Numbers
Dialpad provides vanity numbers to provide an unforgettable brand presence. These unique numbers increase client recall and brand awareness, enhancing marketing campaigns’ efficacy.
Toll-Free Numbers
The toll-free numbers of Dialpad provide consumers a free means of connection, therefore motivating more calls and increasing accessibility. Improve customer service and easily expand your reach.
Real-Time Reporting
Real-time information from Dialpad provides a quick understanding of call volume, agent performance, and campaign success. Track important benchmarks and base decisions on data to maximize your contact center.
Professional Recordings
For training and quality control, Dialpad offers premium call recordings. Examine exchanges, enhance agent effectiveness, and guarantee dependability using safe and secure recording systems.
Interactive Voice Response (IVR)
By providing automated self-service choices via Dialpad’s IVR technology, wait times are shortened and customer satisfaction is raised. Customize call flows and provide smart, routing-based, effective assistance.
Call Recording
The call recording capability of Dialpad records phone calls, therefore supporting quality control, compliance adherence, and efficient agent training. Within the Dialpad platform, recordings are securely accessed and controlled.
Call Analytics
By offering a thorough understanding of call patterns, agent performance, and consumer behavior, Dialpad’s call analytics helps companies to make wise choices and maximize their communication plans. Boost both enjoyment and efficiency.
Call Tracking
Dialpad has built-in call records within its AI-powered collaboration tool that record phone call times and with whom.
Call Filtration
Dialpad provides call screening tools to filter and prioritize incoming calls, therefore guaranteeing that critical messages are quickly attended to and unwelcome calls are effectively controlled. Improve concentration and output.
Automatic Call Distribution (ACD)
Based on skills and availability, Dialpad’s ACD cleverly allocates arriving calls to accessible agents, therefore optimizing call flow and enhancing customer experience. Guarantee effective and tailored help.
Leading Solution in Call Management: End-to-end solutions and a focus on customer satisfaction make Dialpad an ideal choice for businesses that seek feature-rich and robust call management systems.
