Independent platforms
Exotel Reviews
Independent review platforms reveal a mix of praise and criticism. Before choosing a proven SaaS solution, see how exotel.com truly measures up in the eyes of real users.
| Review Platform | Rating | Review Count |
|---|---|---|
| Capterra | ⭐ 4.3 | 69 |
| G2 | ⭐ 4.3 | 82 |
| Gartner | ⭐ 4.6 | 34 |
| GetApp | ⭐ 4.3 | 69 |
| Glassdoor | ⭐ 3.6 | 482 |
| GoodFirms | ⭐ No reviews | No reviews |
| Software Advice | ⭐ 4.3 | 69 |
| Trustpilot | ⭐ 2.9 | 2 |
| TrustRadius (out of 5) | ⭐ 3.1 | 13 |
| Weighted Average Rating | 3.9 |
Exotel Social Media
Exotel Traffic & Engagement
Curious how users actually find and interact with Exotel? The table below breaks down traffic sources, user engagement, and key site metrics to reveal how exotel.com attracts and retains its audience.
| Monthly Visits | Page Per Visit | Time On Site | Bounce Rate | Direct Traffic | Search Traffic | Paid Referral Traffic | Referral Traffic | Mail Traffic | Social Traffic |
|---|---|---|---|---|---|---|---|---|---|
| 370,243 | 6 | 661 | 0.38 | 49.99% | 43.16% | 0.10% | 5.54% | 0.07% | 1.15% |
Supported Integrations
Exotel seamlessly connects with popular platforms like HubSpot, Zoho CRM, and Freshdesk, ensuring your Call Management system works effortlessly with your existing sales and marketing tools.
- Zoho CRM
- Freshdesk
- HubSpot
- Salesforce
- LeadSquared
- CleverTap
- MoEngage
- WebEngage
- Shopify
- Bitrix24
Exotel Call Management Service Review
Feature Highlights: What Stands Out and What’s Missing
Before we dive into the feature breakdown, let’s take a closer look at what Exotel actually delivers.
| Call Management Feature | Availability |
|---|---|
| Voice Recognition | yes |
| Vanity Numbers | – |
| Toll-Free Numbers | yes |
| Real-Time Reporting | yes |
| Professional Recordings | yes |
| Interactive Voice Response (IVR) | yes |
| Call Recording | yes |
| Call Analytics | yes |
| Call Tracking | yes |
| Call Filtration | yes |
| Automatic Call Distribution (ACD) | yes |
Now that you’ve seen the feature list, let’s break down how each capability impacts real-world Call Management.
Voice Recognition
Exotel’s voice technology enables organizations to automate call flows and engage in conversations that appear to be with real people, leveraging speech-based interactions and AI-powered bots.
Toll-Free Numbers
Exotel has 1800 toll-free numbers that companies may use to make it easier for customers to reach them and become involved without charging the caller.
Real-Time Reporting
Exotel’s dashboards show contact center performance in real time, so managers can see KPIs, agent activity, and SLA violations right away.
Professional Recordings
Exotel’s call recording technology makes sure that compliance, training, and performance analysis records are of excellent quality in both mono and stereo.
Interactive Voice Response (IVR)
Exotel’s configurable IVR system makes it easier for customers to communicate with the company by directing them through self-service menus and sending them to the relevant personnel.
Call Recording
Exotel automatically records calls coming in and going out. This helps organizations stay compliant, resolve disputes, and improve agent performance.
Call Analytics
Exotel enables organizations to monitor call volumes, agent productivity, and customer engagement trends with in-depth analytics and reports.
Call Tracking
Exotel’s platform lets organizations keep track of where calls originate from, how long they last, and what happens as a result. This information can be used to improve marketing and support.
Call Filtration
Exotel offers you a route and filters calls intelligently depending on the criteria you’ve set up ahead of time. This makes sure that high-priority calls go to the proper agents quickly.
Automatic Call Distribution (ACD)
Exotel’s ACD system directs incoming calls to the most suitable agents based on their availability, skill level, and priority. This lowers wait times and enhances the customer experience.
Leading Solution in Call Management: End-to-end solutions and a focus on customer satisfaction make Exotel an ideal choice for businesses that seek feature-rich and robust call management systems.
