Five9 review
Independent platforms
Five9 Reviews
Independent review platforms reveal a mix of praise and criticism. Before choosing a proven SaaS solution, see how five9.com truly measures up in the eyes of real users.
| Review Platform | Rating | Review Count |
|---|---|---|
| Capterra | 4.2 | 473 |
| G2 | 4.1 | 512 |
| Gartner | 4.5 | 636 |
| GetApp | 4.2 | 473 |
| Glassdoor | 4 | 676 |
| GoodFirms | No reviews | No reviews |
| Software Advice | 4.2 | 473 |
| Trustpilot | 2.5 | 712 |
| TrustRadius (out of 5) | 3.9 | 115 |
| Weighted Average Rating | 3.9 |
AVOXI Social Media
Five9 Traffic & Engagement
Curious how users actually find and interact with Five9? The table below breaks down traffic sources, user engagement, and key site metrics to reveal how five9.com attracts and retains its audience.
| Monthly Visits | Page Per Visit | Time On Site | Bounce Rate | Direct Traffic | Search Traffic | Paid Referral Traffic | Referral Traffic | Mail Traffic | Social Traffic |
|---|---|---|---|---|---|---|---|---|---|
| 2,597,289 | 6.0 | 645.0 | 0.31 | 63.59% | 23.94% | 0.15% | 10.81% | 0.07% | 1.45% |
Supported Integrations
Five9 seamlessly connects with popular platforms like Microsoft Dynamics 365, Salesforce, and ServiceNow, ensuring your Call Management system works effortlessly with your existing sales and marketing tools.
- Salesforce
- ServiceNow
- Microsoft Dynamics 365
- Oracle Service Cloud
- Oracle NetSuite
- Zendesk
- Zoom Phone
- Microsoft Teams
- Google Cloud AI
- Verint
Five9 Call Management Service Review
Feature Highlights: What Stands Out and What’s Missing
Before we dive into the feature breakdown, let’s take a closer look at what Five9 actually delivers.
| Call Management Feature | Availability |
|---|---|
| Voice Recognition | yes |
| Vanity Numbers | – |
| Toll-Free Numbers | yes |
| Real-Time Reporting | yes |
| Professional Recordings | yes |
| Interactive Voice Response (IVR) | yes |
| Call Recording | yes |
| Call Analytics | yes |
| Call Tracking | yes |
| Call Filtration | – |
| Automatic Call Distribution (ACD) | yes |
Now that you’ve seen the feature list, let’s break down how each capability impacts real-world Call Management.
Voice Recognition
Five9 improves interactions and the whole customer experience by automating call routing via spoken answers using automated speech recognition.
Toll-Free Numbers
Five9 provides toll-free numbers, therefore giving consumers free access to companies and increasing call volume by means of better accessibility.
Real-Time Reporting
Five9 offers real-time reporting with rapid insights into call traffic and campaign effectiveness, therefore allowing fast changes for improved outcomes.
Professional Recordings
With professionally produced, high-quality IVR messages created by expert voice artists, Five9 improves caller experience.
Interactive Voice Response (IVR)
Five9’s visual IVR provides automated self-service choices, therefore lowering wait times and raising customer satisfaction.
Call Recording
Call recordings from Five9 capture phone conversations for training and quality control needs.
Call Analytics
To let companies make data-driven choices, Five9 offers comprehensive call analytics—that is, insights into call patterns, agent performance, and consumer behavior.
Call Tracking
With call tracking features five9 lets customers utilize a call log report to follow calls for a designated phone number. This function lets companies track incoming and outbound calls. This thus facilitates regulatory compliance assurance, campaign performance tracking, and troubleshooting.
Automatic Call Distribution (ACD)
With Automatic Call Distribution, Five9’s intelligent omnichannel contact center software intelligently distributes incoming calls to available agents, therefore optimizing call flow and enhancing customer experience.
Average Performer in Call Management: While it provides basic call management features, Five9 lacks the innovation, scalability, and reliability to compete with top-rated businesses.
