Independent platforms
LiveAgent Reviews
Independent review platforms reveal a mix of praise and criticism. Before choosing a proven SaaS solution, see how liveagent.com truly measures up in the eyes of real users.
| Review Platform | Rating | Review Count |
|---|---|---|
| Capterra | ⭐ 4.7 | 1723 |
| G2 | ⭐ 4.5 | 1513 |
| Gartner | ⭐ 4.9 | 10 |
| GetApp | ⭐ 4.7 | 1700 |
| Glassdoor | ⭐ 5 | 1 |
| GoodFirms | ⭐ 5 | 20 |
| Software Advice | ⭐ 4.7 | 1723 |
| Trustpilot | ⭐ 4.2 | 616 |
| TrustRadius (out of 5) | ⭐ 4.5 | 145 |
| Weighted Average Rating | 4.6 |
LiveAgent Social Media
LiveAgent Traffic & Engagement
Curious how users actually find and interact with LiveAgent? The table below breaks down traffic sources, user engagement, and key site metrics to reveal how liveagent.com attracts and retains its audience.
| Monthly Visits | Page Per Visit | Time On Site | Bounce Rate | Direct Traffic | Search Traffic | Paid Referral Traffic | Referral Traffic | Mail Traffic | Social Traffic |
|---|---|---|---|---|---|---|---|---|---|
| 187,966 | 2 | 37 | 0.48 | 29.80% | 59.81% | 0.61% | 7.03% | 0.10% | 2.65% |
Supported Integrations
LiveAgent seamlessly connects with popular platforms like DID Logic, Zoiper, and Linphone, ensuring your Call Management system works effortlessly with your existing sales and marketing tools.
- Zoiper
- Linphone
- DID Logic
- Firmao
- Salesforce
- HubSpot
- Zentap
- TeleCube
- Twilio
- Slack
LiveAgent Call Management Service Review
Feature Highlights: What Stands Out and What’s Missing
Before we dive into the feature breakdown, let’s take a closer look at what LiveAgent actually delivers.
| Call Management Feature | Availability |
|---|---|
| Voice Recognition | yes |
| Vanity Numbers | – |
| Toll-Free Numbers | yes |
| Real-Time Reporting | yes |
| Professional Recordings | – |
| Interactive Voice Response (IVR) | yes |
| Call Recording | yes |
| Call Analytics | yes |
| Call Tracking | yes |
| Call Filtration | – |
| Automatic Call Distribution (ACD) | yes |
Now that you’ve seen the feature list, let’s break down how each capability impacts real-world Call Management.
Voice Recognition
LiveAgent features voice user interfaces (VUIs) that enable hands-free management and make it easier to use. It also improves the customer experience by using speech recognition and natural language processing.
Toll-Free Numbers
LiveAgent works with companies like Global Call Forwarding to enable international toll-free lines. This lets businesses have a local presence all around the globe.
Real-Time Reporting
LiveAgent gives companies real-time data on agents and performance, so they can keep an eye on ticket loads, SLA compliance, and communication KPIs across all channels.
Interactive Voice Response (IVR)
LiveAgent’s IVR system directs calls quickly with personalized voice menus, which cuts down on wait times and makes customers happier by giving them the choice to call back or prioritize their calls.
Call Recording
LiveAgent’s built-in call recording tool automatically records incoming, outgoing, and internal calls. This is great for training, compliance, and improving service.
Call Analytics
LiveAgent’s built-in analytics provide you with information on call volumes, lengths, agent performance, and customer satisfaction, which helps you improve your support operations.
Call Tracking
In LiveAgent, you can track and log every call as a ticket, with comprehensive data of the call’s source, length, and the agent who handled it for performance and campaign analysis.
Automatic Call Distribution (ACD)
LiveAgent’s ACD system sends callers to agents depending on their availability and priority. This reduces wait times and makes it easier to resolve problems on the first contact.
Trusted Choice in Call Management: LiveAgent is a great option for small and medium businesses or businesses looking for reliable call management software without the need for a sophisticated set of features.
