Independent platforms
NICE Reviews
Independent review platforms reveal a mix of praise and criticism. Before choosing a proven SaaS solution, see how nice.com truly measures up in the eyes of real users.
| Review Platform | Rating | Review Count |
|---|---|---|
| Capterra | ⭐ 4.9 | 7 |
| G2 | ⭐ 4.3 | 1835 |
| Gartner | ⭐ 3.9 | 201 |
| GetApp | ⭐ 4.2 | 588 |
| Glassdoor | ⭐ 4 | 2785 |
| GoodFirms | ⭐ No reviews | No reviews |
| Software Advice | ⭐ 4.9 | 7 |
| Trustpilot | ⭐ 3.8 | 2 |
| TrustRadius (out of 5) | ⭐ 4.3 | 952 |
| Weighted Average Rating | 4.1 |
NICE Social Media
NICE Traffic & Engagement
Curious how users actually find and interact with NICE? The table below breaks down traffic sources, user engagement, and key site metrics to reveal how nice.com attracts and retains its audience.
| Monthly Visits | Page Per Visit | Time On Site | Bounce Rate | Direct Traffic | Search Traffic | Paid Referral Traffic | Referral Traffic | Mail Traffic | Social Traffic |
|---|---|---|---|---|---|---|---|---|---|
| 355,992 | 2 | 73 | 0.48 | 39.75% | 47.52% | 0.98% | 9.38% | 0.10% | 2.27% |
Supported Integrations
NICE seamlessly connects with popular platforms like Slack, Salesforce, and Zendesk, ensuring your Call Management system works effortlessly with your existing sales and marketing tools.
- Salesforce
- Zendesk
- Slack
- Microsoft Teams
- ServiceNow
- Microsoft Dynamics 365
- Zoom
- HubSpot
- Oracle Service Cloud
- Outreach
NICE Call Management Service Review
Feature Highlights: What Stands Out and What’s Missing
Before we dive into the feature breakdown, let’s take a closer look at what NICE actually delivers.
| Call Management Feature | Availability |
|---|---|
| Voice Recognition | yes |
| Vanity Numbers | – |
| Toll-Free Numbers | – |
| Real-Time Reporting | yes |
| Professional Recordings | – |
| Interactive Voice Response (IVR) | yes |
| Call Recording | yes |
| Call Analytics | yes |
| Call Tracking | yes |
| Call Filtration | yes |
| Automatic Call Distribution (ACD) | yes |
Now that you’ve seen the feature list, let’s break down how each capability impacts real-world Call Management.
Voice Recognition
NICE utilizes powerful voice recognition and natural language processing to simplify call routing and automate self-service, resulting in quicker and more intuitive customer interactions.
Real-Time Reporting
NICE’s real-time dashboards provide teams with current performance measurements, which let them make quick decisions and enhance service before problems arise.
Interactive Voice Response (IVR)
NICE’s IVR system utilizes AI to route calls and recognize voice, automating customer journeys, reducing wait times, and ensuring that issues are resolved during the first encounter.
Call Recording
NICE records voice, screen, and digital interactions across all platforms to make sure they are fully compliant and to provide you with valuable insights into customer engagements.
Call Analytics
NICE Interaction Analytics utilizes AI to analyze customers’ emotions and behaviors, identifying patterns, root causes, and coaching opportunities at every point of contact.
Call Tracking
NICE lets organizations track calls in detail by using real-time monitoring and post-call analytics. This helps them improve agent performance and customer happiness.
Call Filtration
NICE utilizes AI-based tagging and metadata to sort and filter calls, ensuring that the most critical ones are reviewed and addressed first.
Automatic Call Distribution (ACD)
NICE’s ACD automatically sends calls to the best agents based on their talents, availability, and the situation, which makes things run more smoothly and helps customers more.
Average Performer in Call Management: While it provides basic call management features, NICE lacks the innovation, scalability, and reliability to compete with top-rated businesses.
