Ooma, Inc. review

Independent review platforms reveal a mix of praise and criticism. Before choosing a proven SaaS solution, see how ooma.com truly measures up in the eyes of real users.

Ooma, Inc. Social Media

• LinkedIn
• YouTube

Ooma, Inc Traffic & Engagement

Curious how users actually find and interact with Ooma, Inc? The table below breaks down traffic sources, user engagement, and key site metrics to reveal how ooma.com attracts and retains its audience.

Supported Integrations

Ooma, Inc. seamlessly connects with popular platforms like Microsoft Dynamics 365, Salesforce, and Zendesk, ensuring your Call Management system works effortlessly with your existing sales and marketing tools.

Feature Highlights: What Stands Out and What’s Missing

Before we dive into the feature breakdown, let’s take a closer look at what Ooma, Inc. actually delivers.

Now that you’ve seen the feature list, let’s break down how each capability impacts real-world Call Management.

Voice Recognition

Ooma’s IVR system uses voice recognition technology to instantly route calls to the right department or information, making customer interactions more efficient.

Vanity Numbers

Ooma lets companies choose local and toll-free numbers for a bespoke presence. This helps them seem professional and makes it easier for consumers to remember them.

Toll-Free Numbers

Ooma business plans come with free toll-free numbers, which make it easy for consumers to reach you anywhere in the country and give your firm a professional and established look.

Real-Time Reporting

Ooma’s sophisticated analytics include real-time wallboards that let organizations see current call statistics, agent status, and queue information. This enables rapid insights and proactive management for improved performance.

Interactive Voice Response (IVR)

Ooma’s IVR technology routes incoming calls automatically with customisable menus and audio prompts. This reduces wait times and allows consumers to help themselves with common questions, which significantly improves team productivity and customer satisfaction.

Call Recording

Ooma Office Pro lets companies record all of their calls, either automatically or on demand. This helps with training, compliance, and preserving correct records, all of which lead to better interactions.

Call Analytics

Ooma offers comprehensive call analytics with a huge library of reports and customized templates. This enables organizations to delve deeper into call specifics, automate reports, and obtain crucial information about call performance that can inform strategic decisions.

Call Tracking

Ooma’s in-depth analytics and extensive call logs enable companies to easily track key parameters, including call length, origin, and more. This information is useful for evaluating performance and improving communication tactics.

Call Filtration

Ooma’s Enhanced Call Blocking capabilities, which include protection against robocalls, anonymous call screening, and a configurable block list, do a great job of filtering out unnecessary calls, which helps you get more done and reduces interruptions.

Automatic Call Distribution (ACD)

Ooma’s ACD features, which include a virtual receptionist, ring groups, and call queuing, automatically send incoming calls to the best agents or departments, increasing response times and call flow.

Average Performer in Call Management: While it provides basic call management features, Ooma, Inc. lacks the innovation, scalability, and reliability to compete with top-rated businesses.