Talkdesk review

Independent platforms

Talkdesk Reviews

Independent review platforms reveal a mix of praise and criticism. Before choosing a proven SaaS solution, see how talkdesk.com truly measures up in the eyes of real users.

Review PlatformRatingReview Count
Capterra4.5729
G24.42413
Gartner4.3732
GetApp4.5729
Glassdoor3.5907
GoodFirms32
Software Advice4.5729
Trustpilot1.6862
TrustRadius (out of 5)4.0667
Weighted Average Rating4.0

Ameyo Social Media

Talkdesk Traffic & Engagement

Curious how users actually find and interact with Talkdesk? The table below breaks down traffic sources, user engagement, and key site metrics to reveal how talkdesk.com attracts and retains its audience.

Monthly VisitsPage Per VisitTime On SiteBounce RateDirect TrafficSearch TrafficPaid Referral TrafficReferral TrafficMail TrafficSocial Traffic
145,8476.0236.00.4436.25%53.35%0.50%7.81%0.09%2.00%

Supported Integrations

Talkdesk seamlessly connects with popular platforms like Slack, Salesforce, and Zendesk, ensuring your Call Management system works effortlessly with your existing sales and marketing tools.

  • Salesforce
  • Zendesk
  • Slack
  • Microsoft Teams
  • ServiceNow
  • Microsoft Dynamics 365
  • Zoom
  • HubSpot
  • Oracle Service Cloud
  • Outreach

Talkdesk Call Management Service Review

4.1Expert Score
Average Performer

Call Management Expert Score

Do we recommend Talkdesk?
Talkdesk is an Average Performer based on its mixed ratings across independent review platforms of 4.0, which suggests there is room for growth in both its features and customer satisfaction. Businesses seeking added functionalities or seamless integrations may need to consider alternatives. While it provides basic call management features, Talkdesk lacks the innovation, scalability, and reliability to compete with top-rated businesses.

Feature Highlights: What Stands Out and What’s Missing

Before we dive into the feature breakdown, let’s take a closer look at what Talkdesk actually delivers.

Call Management FeatureAvailability
Voice Recognitionyes
Vanity Numbers
Toll-Free Numbers
Real-Time Reportingyes
Professional Recordings
Interactive Voice Response (IVR)yes
Call Recordingyes
Call Analyticsyes
Call Trackingyes
Call Filtrationyes
Automatic Call Distribution (ACD)yes

Now that you’ve seen the feature list, let’s break down how each capability impacts real-world Call Management.

Voice Recognition

Strong voice recognition technology from Talkdesk allows for easy call routing, enabling your company to provide a more pleasant and smooth client experience.

Real-Time Reporting

Talkdesk gives your staff real-time call data access, therefore enabling them to make fast, wise choices and keep ahead in ever-changing circumstances.

Interactive Voice Response (IVR)

With easy-to-use self-service features, Talkdesk’s IVR tool automates call processing so that consumers may independently answer questions, hence boosting team productivity.

Call Recording

Record client interactions with Talkdesk to keep compliance, enhance training programs, and propel ongoing quality improvements across all lines of contact.

Call Analytics

With thorough call statistics from Talkdesk, you can maximize customer service and marketing plans by gaining an important understanding of call performance and client interaction.

Call Tracking

Via its Calls Dashboard and reporting tools, Talkdesk provides strong call tracking. Gain understanding of call origins, durations, and results for performance and campaign monitoring by filtering and analyzing calls by number, agent, disposition, and more.a

Call Filtration

Customizing call routing using criteria-based filters, Talkdesk guarantees that priority interactions reach the appropriate agents and thereby minimizes unneeded interruptions.

Automatic Call Distribution (ACD)

By routing incoming calls to the most qualified agents, Talkdesk’s ACD guarantees that wait times are lowered and general client satisfaction is raised.


Average Performer in Call Management: While it provides basic call management features, Talkdesk lacks the innovation, scalability, and reliability to compete with top-rated businesses.

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