Talkdesk review
Independent platforms
Talkdesk Reviews
Independent review platforms reveal a mix of praise and criticism. Before choosing a proven SaaS solution, see how talkdesk.com truly measures up in the eyes of real users.
| Review Platform | Rating | Review Count |
|---|---|---|
| Capterra | 4.5 | 729 |
| G2 | 4.4 | 2413 |
| Gartner | 4.3 | 732 |
| GetApp | 4.5 | 729 |
| Glassdoor | 3.5 | 907 |
| GoodFirms | 3 | 2 |
| Software Advice | 4.5 | 729 |
| Trustpilot | 1.6 | 862 |
| TrustRadius (out of 5) | 4.0 | 667 |
| Weighted Average Rating | 4.0 |
Talkdesk Social Media
Talkdesk Traffic & Engagement
Curious how users actually find and interact with Talkdesk? The table below breaks down traffic sources, user engagement, and key site metrics to reveal how talkdesk.com attracts and retains its audience.
| Monthly Visits | Page Per Visit | Time On Site | Bounce Rate | Direct Traffic | Search Traffic | Paid Referral Traffic | Referral Traffic | Mail Traffic | Social Traffic |
|---|---|---|---|---|---|---|---|---|---|
| 145,847 | 6.0 | 236.0 | 0.44 | 36.25% | 53.35% | 0.50% | 7.81% | 0.09% | 2.00% |
Supported Integrations
Talkdesk seamlessly connects with popular platforms like Slack, Salesforce, and Zendesk, ensuring your Call Management system works effortlessly with your existing sales and marketing tools.
- Salesforce
- Zendesk
- Slack
- Microsoft Teams
- ServiceNow
- Microsoft Dynamics 365
- Zoom
- HubSpot
- Oracle Service Cloud
- Outreach
Talkdesk Call Management Service Review
Feature Highlights: What Stands Out and What’s Missing
Before we dive into the feature breakdown, let’s take a closer look at what Talkdesk actually delivers.
| Call Management Feature | Availability |
|---|---|
| Voice Recognition | yes |
| Vanity Numbers | – |
| Toll-Free Numbers | – |
| Real-Time Reporting | yes |
| Professional Recordings | – |
| Interactive Voice Response (IVR) | yes |
| Call Recording | yes |
| Call Analytics | yes |
| Call Tracking | yes |
| Call Filtration | yes |
| Automatic Call Distribution (ACD) | yes |
Now that you’ve seen the feature list, let’s break down how each capability impacts real-world Call Management.
Voice Recognition
Strong voice recognition technology from Talkdesk allows for easy call routing, enabling your company to provide a more pleasant and smooth client experience.
Real-Time Reporting
Talkdesk gives your staff real-time call data access, therefore enabling them to make fast, wise choices and keep ahead in ever-changing circumstances.
Interactive Voice Response (IVR)
With easy-to-use self-service features, Talkdesk’s IVR tool automates call processing so that consumers may independently answer questions, hence boosting team productivity.
Call Recording
Record client interactions with Talkdesk to keep compliance, enhance training programs, and propel ongoing quality improvements across all lines of contact.
Call Analytics
With thorough call statistics from Talkdesk, you can maximize customer service and marketing plans by gaining an important understanding of call performance and client interaction.
Call Tracking
Via its Calls Dashboard and reporting tools, Talkdesk provides strong call tracking. Gain understanding of call origins, durations, and results for performance and campaign monitoring by filtering and analyzing calls by number, agent, disposition, and more.a
Call Filtration
Customizing call routing using criteria-based filters, Talkdesk guarantees that priority interactions reach the appropriate agents and thereby minimizes unneeded interruptions.
Automatic Call Distribution (ACD)
By routing incoming calls to the most qualified agents, Talkdesk’s ACD guarantees that wait times are lowered and general client satisfaction is raised.
Average Performer in Call Management: While it provides basic call management features, Talkdesk lacks the innovation, scalability, and reliability to compete with top-rated businesses.
