Vonage review
Independent platforms
Vonage Reviews
Independent review platforms reveal a mix of praise and criticism. Before choosing a proven SaaS solution, see how vonage.com truly measures up in the eyes of real users.
| Review Platform | Rating | Review Count |
|---|---|---|
| Capterra | 4.1 | 317 |
| G2 | 4.2 | 804 |
| Gartner | 4.5 | 313 |
| GetApp | 4.1 | 317 |
| Glassdoor | 4 | 1215 |
| GoodFirms | No reviews | No reviews |
| Software Advice | 4.1 | 317 |
| Trustpilot | 3.5 | 1492 |
| TrustRadius (out of 5) | 4.0 | 92 |
| Weighted Average Rating | 3.9 |
Vonage Social Media
Vonage Traffic & Engagement
Curious how users actually find and interact with Vonage? The table below breaks down traffic sources, user engagement, and key site metrics to reveal how vonage.com attracts and retains its audience.
| Monthly Visits | Page Per Visit | Time On Site | Bounce Rate | Direct Traffic | Search Traffic | Paid Referral Traffic | Referral Traffic | Mail Traffic | Social Traffic |
|---|---|---|---|---|---|---|---|---|---|
| 1,212,558 | 5.0 | 301.0 | 0.34 | 62.56% | 28.58% | 0.46% | 7.81% | 0.06% | 0.53% |
Supported Integrations
Vonage seamlessly connects with popular platforms like Microsoft Azure, Amazon Lex Connector, and Answering Machine, ensuring your Call Management system works effortlessly with your existing sales and marketing tools.
- Amazon Lex Connector
- Answering Machine
- Microsoft Azure
- Salesforce
- Converse.ai
- Google Cloud
- IBM Watson
- Microsoft Flow
- SuiteCRM
- Xero
Vonage Call Management Service Review
Feature Highlights: What Stands Out and What’s Missing
Before we dive into the feature breakdown, let’s take a closer look at what Vonage actually delivers.
| Call Management Feature | Availability |
|---|---|
| Voice Recognition | yes |
| Vanity Numbers | yes |
| Toll-Free Numbers | yes |
| Real-Time Reporting | yes |
| Professional Recordings | yes |
| Interactive Voice Response (IVR) | yes |
| Call Recording | yes |
| Call Analytics | yes |
| Call Tracking | yes |
| Call Filtration | yes |
| Automatic Call Distribution (ACD) | yes |
Now that you’ve seen the feature list, let’s break down how each capability impacts real-world Call Management.
Voice Recognition
Vonage’s automated speech recognition (ASR) lets companies transcribe conversations, automate exchanges, and examine audio data. With sophisticated speech capabilities, improve productivity and provide customized experiences.
Vanity Numbers
Vonage provides local and vanity numbers to have a known brand presence in important areas. Using unique, personalized phone numbers can help to increase consumer memory and encourage interaction.
Toll-Free Numbers
Vonage offers toll-free numbers, which let consumers easily reach companies at no cost, therefore boosting accessibility and motivating more calls. Improve your reach and sharpen your client service.
Real-Time Reporting
Real-time dashboards from Vonage provide immediate insights into contact center performance, which helps to maximize agent output and raise customer happiness by means of timely corrections. Track important measurements and patterns.
Professional Recordings
Professional call recording provided by Vonage helps to improve efforts at training, compliance, and quality assurance. Track and evaluate interactions to enhance agent performance and client experience.
Interactive Voice Response (IVR)
Vonage’s programmable IVR lets companies develop automated self-service alternatives, therefore lowering wait times and raising customer satisfaction by means of automation. Create unique call flows to improve the client experience.
Call Recording
Vonage offers complete call recording options for quality control, training, and compliance. Record and evaluate interactions to guarantee regulatory compliance and enhance agent performance.
Call Analytics
Vonage’s conversation analyzer helps companies to make data-driven choices and maximize customer interactions by providing thorough insights into call trends, agent performance, and customer sentiment.
Call Tracking
By use of its Communications APIs, Vonage provides call monitoring, enabling companies to monitor call sources, evaluate campaign performance, and get useful information for marketing and customer service enhancement.
Call Filtration
Vonage provides call screening tools so that customers may filter and rank incoming calls, therefore guaranteeing that essential messages are quickly answered and that unwelcome interruptions are reduced. Remain concentrated and efficient.
Automatic Call Distribution (ACD)
Based on skills and availability, Vonage’s Automatic Call Distribution (ACD) cleverly allocates incoming calls to suitable agents, therefore optimizing call flow and improving customer experience. Guarantee effective help.
Average Performer in Call Management: While it provides basic call management features, Vonage lacks the innovation, scalability, and reliability to compete with top-rated businesses.
