Independent platforms
Zoom Support Reviews
Independent review platforms reveal a mix of praise and criticism. Before choosing a proven SaaS solution, see how support.zoom.com truly measures up in the eyes of real users.
| Review Platform | Rating | Review Count |
|---|---|---|
| Capterra | ⭐ 5 | 1 |
| G2 | ⭐ 4.3 | 47 |
| Gartner | ⭐ 4.5 | 73 |
| GetApp | ⭐ No reviews | No reviews |
| Glassdoor | ⭐ 4 | 23 |
| GoodFirms | ⭐ 4.7 | 50 |
| Software Advice | ⭐ 5 | 1 |
| Trustpilot | ⭐ No reviews | No reviews |
| TrustRadius (out of 5) | ⭐ 4.4 | 38 |
| Weighted Average Rating | 4.4 |
Zoom Support Social Media
Zoom Support Traffic & Engagement
Curious how users actually find and interact with Zoom Support? The table below breaks down traffic sources, user engagement, and key site metrics to reveal how support.zoom.com attracts and retains its audience.
| Monthly Visits | Page Per Visit | Time On Site | Bounce Rate | Direct Traffic | Search Traffic | Paid Referral Traffic | Referral Traffic | Mail Traffic | Social Traffic |
|---|---|---|---|---|---|---|---|---|---|
| 4,462,223 | 2 | 105 | 0.5 | 29.07% | 59.98% | 0.12% | 10.40% | 0.04% | 0.40% |
Supported Integrations
Zoom Support seamlessly connects with popular platforms like Slack, Salesforce, and Zendesk, ensuring your Call Management system works effortlessly with your existing sales and marketing tools.
- Salesforce
- Zendesk
- Slack
- Microsoft Teams
- ServiceNow
- Microsoft Dynamics 365
- Zoom
- HubSpot
- Oracle Service Cloud
- Outreach
Zoom Support Call Management Service Review
Feature Highlights: What Stands Out and What’s Missing
Before we dive into the feature breakdown, let’s take a closer look at what Zoom Support actually delivers.
| Call Management Feature | Availability |
|---|---|
| Voice Recognition | yes |
| Vanity Numbers | yes |
| Toll-Free Numbers | yes |
| Real-Time Reporting | yes |
| Professional Recordings | – |
| Interactive Voice Response (IVR) | yes |
| Call Recording | yes |
| Call Analytics | yes |
| Call Tracking | yes |
| Call Filtration | yes |
| Automatic Call Distribution (ACD) | yes |
Now that you’ve seen the feature list, let’s break down how each capability impacts real-world Call Management.
Voice Recognition
Zoom’s tailored audio isolation utilizes voiceprint technology to enhance speaker clarity and block out background noise, resulting in clearer calls in busy environments.
Vanity Numbers
In the US and Canada, Zoom enables vanity toll-free numbers. This lets companies ask for unique branded numbers that customers can easily remember.
Toll-Free Numbers
Zoom has toll-free numbers in certain areas, so clients may attend meetings or call centers without having to pay.
Real-Time Reporting
With Zoom’s analytics dashboard, teams can see call queues, agent performance, and service levels in real time, which helps them make choices based on facts.
Interactive Voice Response (IVR)
With Zoom’s IVR system, callers may use dial pads or voice recognition to go through menus. This makes call routing easier and makes the customer experience better.
Call Recording
Zoom allows you to record calls automatically or manually, and it securely stores them in the cloud, enabling you to play them back and share them for quality assurance and compliance purposes.
Call Analytics
The call analytics dashboard from Zoom gives teams extensive information about call volume, wait times, and agent performance, which helps them improve their operations.
Call Tracking
Zoom offers robust call monitoring through logs and reports, allowing companies to track the origin of calls, their duration, and subsequent actions for campaign analysis.
Call Filtration
With Zoom’s IVR and call queue settings, you may filter calls based on time, location, or what the caller says, which makes sure that calls are routed quickly.
Automatic Call Distribution (ACD)
Zoom’s ACD sends incoming calls to the agents who are most available or qualified, which cuts down on wait times and makes customers happier.
Leading Solution in Call Management: End-to-end solutions and a focus on customer satisfaction make Zoom Support an ideal choice for businesses that seek feature-rich and robust call management systems.
