Genesys review
Independent platforms
Genesys Reviews
Independent review platforms reveal a mix of praise and criticism. Before choosing a proven SaaS solution, see how genesys.com truly measures up in the eyes of real users.
| Review Platform | Rating | Review Count |
|---|---|---|
| Capterra | 4.3 | 248 |
| G2 | 4.4 | 1422 |
| Gartner | 4.6 | 805 |
| GetApp | 4.3 | 248 |
| Glassdoor | 4.2 | 2829 |
| GoodFirms | 4.5 | 4 |
| Software Advice | 4.3 | 248 |
| Trustpilot | – | – |
| TrustRadius | 8.5 | 765 |
| Weighted Average Rating | 4.8 |
Genesys Social Media
Genesys Traffic & Engagement
Curious how users actually find and interact with Genesys? The table below breaks down traffic sources, user engagement, and key site metrics to reveal how genesys.com attracts and retains its audience.
| Monthly Visits | Page Per Visit | Time On Site | Bounce Rate | Direct Traffic | Search Traffic | Paid Referral Traffic | Referral Traffic | Mail Traffic | Social Traffic |
|---|---|---|---|---|---|---|---|---|---|
| 460,469 | 4.0 | 184.0 | 0.45 | 41.90% | 47.77% | 0.54% | 8.21% | 0.07% | 1.52% |
Supported Integrations
Genesys seamlessly connects with popular platforms like Microsoft Dynamics 365, Salesforce, and ServiceNow, ensuring your Call Management system works effortlessly with your existing sales and marketing tools.
- Salesforce
- ServiceNow
- Microsoft Dynamics 365
- Zendesk
- Microsoft Teams
- Zoom
- eMite
- PureInsights
- SuccessKPIs
- Brightmetrics
Talkdesk Call Management Service Review
Feature Highlights: What Stands Out and What’s Missing
Before we dive into the feature breakdown, let’s take a closer look at what Genesys actually delivers.
| Call Management Feature | Availability |
|---|---|
| Voice Recognition | yes |
| Vanity Numbers | – |
| Toll-Free Numbers | yes |
| Real-Time Reporting | yes |
| Professional Recordings | – |
| Interactive Voice Response (IVR) | yes |
| Call Recording | yes |
| Call Analytics | yes |
| Call Tracking | – |
| Call Filtration | yes |
| Automatic Call Distribution (ACD) | yes |
Now that you’ve seen the feature list, let’s break down how each capability impacts real-world Call Management.
Voice Recognition
Genesys uses sophisticated voice and text analytics to effectively route calls and gather insightful data from consumer contacts, hence improving personalization and efficiency.
Toll-Free Numbers
Genesys increases accessibility and encourages more interactions by providing toll-free number options, helping customers call businesses without paying costs. Businesses striving to provide outstanding customer service and support anywhere can find great benefit from this.
Real-Time Reporting
Genesys gives managers and agents complete, up-to-date access to contact center performance, enabling them to maximize operations and customer happiness proactively.
Interactive Voice Response (IVR)
Genesys IVR gives consumers smart, self-service choices and fast resolution of simple problems, allowing agents to tackle more difficult questions, therefore improving the general customer experience.
Call Recording
Genesys call recording gathers intelligent information to help you lower risk and improve service performance for quality assurance, compliance, and agent training.
Call Analytics
Genesys call analytics transforms unprocessed call data into valuable insights, highlighting areas requiring agent performance, customer experience, and general contact center efficiency improvement.
Call Filtration
The Genesys call filtering technology provides efficient call handling by carefully directing calls to the most appropriate agent or department, therefore reducing transfer rates and raising first-call resolution.
Automatic Call Distribution (ACD)
Genesys ACD effectively distributes incoming calls depending on agent availability, competency, and priority, thereby optimizing resource consumption and lowering wait times.
Leading Solution in Call Management: End-to-end solutions and a focus on customer satisfaction make Genesys an ideal choice for businesses that seek feature-rich and robust call management systems.
